freedompay - Technical Account Manager

Remote - Select USA Remote Locations - USA *3w ago

Remote Senior NA Payments Software Technical Account Manager Project Manager Jira Account Management Program Management Milestone Tracking Reporting

Requirements

• FreedomPay is seeking a solution-oriented Technical Account Manager (TAM) to join our growing team and serve as a trusted partner to our most strategic enterprise clients. This role blends deep technical acumen with strong project management and client engagement skills to drive successful delivery of complex, global implementations. • 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment. • Strong project and stakeholder management skills; able to manage multiple high-touch accounts and delivery streams simultaneously. • Experience with API-based products, system integrations, and enterprise platform configurations. • Excellent communication skills, able to tailor messaging to technical and non-technical audiences. • Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project). • Hands-on experience with project documentation, sprint planning, and cross-functional coordination. • Bachelor’s degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred. • Willingness to travel up to 15–20% within the U.S.

Responsibilities

• Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support. • Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams. • Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget. • Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables. • Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization. • Manage project documentation including requirements, design specs, release notes, and training materials. • Track and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing. • Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies. • Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities. • Escalate and resolve issues with urgency and transparency, maintaining high levels of client satisfaction and retention. • Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation.