1Password - Staff Technical Account Manager

• Required: 8+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant, ideally in a SaaS or Business-to-Business (B2B) security environment. • Required: Experience leading technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments. • Required: Strong communication, storytelling, and demonstration skills, with the ability to translate technical concepts into clear business value. • Required: Experience with identity technologies and protocols, including Single Sign-On (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM), as well as security frameworks such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR). • Required: Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, and tools such as Docker, Kubernetes, and command-line interfaces. • Required: Ability to work autonomously in a remote-first environment, mentor peers, improve team practices, and collaborate effectively across functions. • Preferred: Experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, and advising customers on evolving artificial intelligence (AI) technologies. • What you can expect: • Own complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal. • Lead technical implementations, including integrations, configuration, and security reviews. • Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful business outcomes. • Partner with Customer Success Managers to identify risks, support expansion opportunities, and maximize customer value. • Represent the customer perspective internally while collaborating with Product, Marketing, Support, and other cross-functional teams. • Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics. • Mentor team members, contribute to enablement, support team leadership activities, and serve as an escalation point for complex technical challenges. • USA-based roles only: The annual base salary for this role is between $143,000 USD and $207,00 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.This posting is for an existing vacancy. • Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AIWe are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. • Our culture • How we work with AI • This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.Our approach to workWe recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.Note: All go-to market roles will have an in-person onboarding in Toronto. What we offerWe believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing👶 Maternity and parental leave top-up programs🩺 Competitive health benefits🏝 Generous PTO policy Growth and future 📈 RSU program for most employees💸 Retirement matching program🔑 Free 1Password accountCommunity 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly🌎 Remote-first work environment*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. • Our approach to work