knock - Developer Success Engineer - UK/Ireland

• Serve as the primary, ongoing technical point of contact for our customers. In a typical day, you’ll have calls with contacts at our largest enterprise customers as well as answer inbound questions on email/Slack from our self-serve customers. • Become an expert in the Knock platform to help new and existing developers best use the product • Help customers plan and execute their end-to-end implementations, from high-level architecture down to code implementation • Identify any blockers for a customer adopting Knock and help them overcome those obstacles. Sometimes this will mean updating documentation, streamlining SDKs, and so on • Answer questions about our product in conversations with potential customers, ultimately convincing them Knock is the correct solution • Support Knock’s sales team in helping customers understand what is technically possible with Knock • Create technical content to demonstrate best practices and specific use cases (e.g. sample apps, documentation, videos, etc.) • Deliver feedback to the product and engineering team on challenges faced by customers and helping design and advocate for changes to overcome those challenges • Manage and communicate priorities between internal and external stakeholders • A love for solving open-ended problems for customers and endless curiosity • 2+ years of experience as a developer support engineer or adjacent role, ideally with prior experience working at a developer tools company