Pro members applied to this job 36 hours before you saw itGet Pro ›

bluesight - Technical Support Engineer - PrivacyPro

Remote - United States2d ago

Remote Mid NA Software Technical Support Engineer Excel SQL MongoDB

Requirements

• Bachelor's degree in related field preferred. • 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks • Strong Excel, SQL, Working with data sets to analyze issues • Experience with database systems and querying, MongoDB preferred. • CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred • Strong analytical and problem-solving skills • Professional and polite demeanor • Knowledge and experience in a SaaS environment is preferred • Ability to travel up to 10% of the time • This position is a remote position and open to applicants in the continental United States.

Responsibilities

• Answer inbound phone calls from customers on the technical support line • Respond to emails from customers • Assist customers with technical issues related to Bluesight products • Analyze application data and ensure accuracy with resolutions • Resolve issues, maintain high-end customer satisfaction and confidence • Other duties and technical projects as assigned • Occasional overnight on call rotation coverage

Benefits

• Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape! • Time off when you need it – unlimited vacation days! • Generous insurance coverage • 401k program with a company match • Fun, collaborative culture! • EOE AA M/F/VET/Disability