hims-and-hers - General Manager, UK
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Requirements
• Bachelor’s Degree in operations, supply chain, or a relevant field required, or equivalent experience • 7-10 years of experience in leading and operating production, fulfillment, strategy, and personnel management in a fast-paced mail-order pharmacy or Retail Ecommerce environment • Comfortable working in a fluid and ambiguous environment while managing fluctuating priorities. • Has experience in managing Capital Investments of £20M+ annualized. • Strong communication skills with the ability to influence and drive internal & external decisions. • Experience in leading staff at a size greater than 50 employees. • Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. • To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement https://www.hims.com/global-candidate-privacy-statement.
Responsibilities
• The General Manager will have full responsibility for the P&L performance of the London operation and facility. Specifically, both variable and fixed costs. • The General Manager will be responsible for all staff, personnel interactions, and overall facility culture within the London facility. • The General Manager will be responsible for hiring and developing all operational staff that will scale the facility and talent to support our business growth and initiatives. • The General Manager is essentially responsible for the day-to-day operational flow to ensure the facility operates at budget, meets daily customer demand, is a safe environment, and operates with high quality standards. • Responsible for a successful Pharmacy, Fulfillment, and Compounding operation. • Involved in scaling both process flows and technology needs that allow the London facility to meet or exceed the short-term and long-term requirements from the business. • Partner closely with the VP of Pharmacy Fulfilment, VP of Pharmacy Enablement, VP of Growth, Director of Customer Success, and relevant technical partners. • Provide guidance and strategy to the VP of International Operations • Institute a continuous improvement environment through partnership with staff and support teams and by implementing methodologies such as Kaizen, Gemba and Six Sigma • Responsible for escalating critical business needs and risk through the organizational chain. • Responsible for driving and nurturing a culture of collaboration, professionalism and resourcefulness at the London operation
Benefits
• The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant. • Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors. • This job has application limits • To ensure that we can give proper consideration to everyone who's excited about joining Hims & Hers, we ask that you please only apply to a specific role once within a 60-day period. If you weren’t selected this time, you are welcome to check back and reapply after 60 days. • We truly appreciate your interest in Hims & Hers and look forward to staying connected! • Autofill from resume • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Candidate Information • LinkedIn Profile URL • If you don't have a LinkedIn profile, please write NA • or drag and drop here • Have you previously worked for hims & hers as an employee or contractor/consultant? • This includes any subsidiary companies, including but not limited to Apostrophe or Honest Health. • Recruiting Privacy Policy • Submit Application • Hims & Hers may use Artificial Intelligence with this application. Learn more.
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