caliza-financial-technologies - Caliza - Customer Success Manager, Brazil & Southern Cone
Requirements
• 5–7 years in Customer Success, Account Management or Implementation at a high-growth fintech, payments or B2B SaaS company. • A proven track record of hitting expansion, upsell or account growth targets. Please share the numbers: quota or target, attainment, and how you grew your accounts. • Comfort working with APIs and explaining technical concepts to developers and business stakeholders. • Deep understanding of the Brazilian financial landscape and payments (Pix, FX, local regulations). • A commercial mindset: you see every customer conversation as a chance to add value and grow the relationship. • Low ego and proactive cross-functional communication, with the ability to translate complex requirements into simple actionable plans. • Comfort with ambiguous, fast-paced, resource-constrained environments, and excitement to build from the ground up. • Excellent follow-through: always following up, never letting opportunities slip, and closing the loop. • Native Portuguese and fluent English. • Based in Brazil, with the ability to overlap a few hours a day with US Eastern time.
Responsibilities
• Proactively identify and close upsell and cross-sell opportunities across Caliza's products (USD accounts, FX, stablecoin on/off-ramps, global payouts) to grow each customer's revenue and transaction volume, and own your portfolio's expansion and NRR targets. • Lead and resolve commercial discussions with your customers, including pricing, renewals, contract expansions and other terms, in coordination with Revenue and leadership. • Lead customers from technical kickoff to go-live and recurring volume, and resolve issues with payment flows, API integrations and account management. • Use data to track customer health, flag churn risk or volume drops early, and keep account activity and pipeline up to date. • Act as the voice of the Brazilian customer within Caliza, translating local market needs into product features with BD, Product and Engineering.
Benefits
• Benefits vary by country of employment and may include health coverage, paid time off and holidays, a home office or equipment allowance, a professional development budget, and in-person team offsites. Candidates based outside the US may be employed through an employer of record or engaged as contractors, with pay and benefits structured to local law and market practice. • Equal opportunity and other disclosures
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