PointClickCare - Senior Site Reliability Engineer, AI Infrastructure
Requirements
• 5+ years in SRE, platform engineering, or infrastructure roles supporting production cloud environments and mission-critical applications • Strong proficiency with observability — metrics, logging, distributed tracing, SLI/SLO frameworks — and production ownership including incident response, blameless postmortems, and on-call operations • Strong proficiency with Infrastructure as Code (Terraform), GitOps practices, and CI/CD for infrastructure and platform changes • Working proficiency with cloud platform administration — compute, networking, storage, and operating managed data or AI/ML platform services in production (e.g., Databricks, Azure ML, or Kubernetes-hosted infrastructure) • Working proficiency with platform security — network segmentation, secrets management, encryption at rest and in transit, and key management • Strong programming skills for automation, operational tooling, and infrastructure management • Strong communication and documentation skills — able to write runbooks, lead postmortems, influence operational standards across teams, and translate technical complexity for diverse audiences • Experience with disaster recovery planning, multi-region patterns, and capacity or cost optimization (FinOps) • Working knowledge of container orchestration (Kubernetes), progressive delivery patterns (blue/green, canary), and data lineage tooling • Experience in healthcare, life sciences, or other highly regulated industries with data privacy requirements • $139,000 - $155,000 a year • At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $139,000-$155,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. • PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Responsibilities
• Own service level objectives, error budgets, and reliability targets for the infrastructure underpinning cloud-based platforms — ensuring infrastructure observability (metrics, logs, traces), alert quality, and telemetry completeness across platform components and serving endpoints • Design, build, and maintain infrastructure-as-code, operational automation, and change control workflows for AI/ML platforms — with a focus on repeatability, consistency, and toil reduction • Implement and maintain platform security controls — including network segmentation, secrets management, encryption, and data protection safeguards — aligned to compliance requirements and partnering with security teams to respond to emerging risks • Lead incident response and blameless postmortems; validate backup/restore and disaster recovery processes; conduct game days and resiliency testing to harden platform and infrastructure reliability • Mentor engineers, influence design reviews, and collaborate across engineering teams to improve platform resiliency, cost efficiency, capacity planning, and operational standards
Benefits
• Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more! • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT