pano-ai - Technical Program Manager (Hardware Deployment) - Contract

Australia - Remote+ Equity3w ago

In Office Senior APAC Diagnostics Program Manager Technical Project Manager Schedule Management Contract Management Program Management

Requirements

• 5+ years of experience in Field Operations, Field Service, Installation/Maintenance Technician work, or a related hands-on technical role • Experience managing field schedules or dispatch alongside hands-on installation/service work • Experience installing, servicing, or troubleshooting hardware/software integrated systems in the field • Technical aptitude to perform hands-on diagnostics and troubleshooting, with the ability to escalate to engineering when needed • Comfortable working independently on-site with minimal supervision • Strong problem-solving skills and a proactive, ownership-driven mindset • Willingness to travel up to 60–80% and participate in on-call/maintenance rotations • Final compensation for regular full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, regular full-time roles are eligible for equity. Benefits are tailored to local market standards and statutory requirements in the employee's country of employment, and may include health coverage, retirement or pension contributions, and paid time off. Specific benefit details will be shared during the interview process.

Responsibilities

• Manage field schedules and dispatch timelines for installation and maintenance work, coordinating technician availability against site needs • Perform on-site installations of camera hardware and supporting equipment, ensuring systems are properly configured and fully operational at customer locations • Conduct scheduled and reactive maintenance visits — inspecting, servicing, and repairing hardware and software issues on-site • Troubleshoot system issues in the field, working directly with engineering to diagnose root causes and implement fixes • Provide on-call support on a rotating basis, responding to critical field issues and system outages, including mobilizing on-site as needed • Support station coverage assessments by evaluating on-the-ground conditions and operational needs • Be the hands-on presence that keeps installations moving and resolves critical path issues in the field