Parloa - Principal Applied Scientist
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Requirements
• 12+ years of experience in Applied Machine Learning, Applied Science, or a related field, with a proven track record of delivering ML/AI systems in production • Experience with agent-based systems or multi-step LLM workflows • agent-based systems or multi-step LLM workflows • Strong recent experience working with LLMs and Generative AI systems, ideally in production environments • LLMs and Generative AI systems • Demonstrated ability to own and drive ambiguous problem spaces end-to-end—from problem framing to measurable impact • own and drive ambiguous problem spaces end-to-end • Deep understanding of evaluation methodologies, benchmarking, and model performance analysis, including human-in-the-loop approaches • evaluation methodologies, benchmarking, and model performance analysis • Hands-on technical skills, with the ability to prototype, experiment, and ship solutions in collaboration with engineering teams • prototype, experiment, and ship solutions • Experience working on production systems, balancing speed, quality, and scalability • production systems • Proven technical leadership and influence, with experience shaping direction, mentoring others, or driving cross-team initiatives • technical leadership and influence • Ability to operate at both strategic and execution levels, connecting long-term vision with day-to-day decisions • strategic and execution levels • Strong communication skills, with the ability to clearly articulate ideas and influence technical and non-technical stakeholders • Evidence of broader impact (e.g., published work, open-source contributions, internal initiatives, or industry influence) is a plus • We know that great candidates don’t always meet every single requirement. If you’re excited about this role and believe you could make an impact, we encourage you to apply, even if your experience doesn’t perfectly match every qualification. • Familiarity with model routing, fine-tuning, or open-weight models • model routing, fine-tuning, or open-weight models • Background in human-in-the-loop evaluation or annotation systems • human-in-the-loop evaluation or annotation systems • Contributions to public research, blogs, or open-source projects • Our recruiting process: • Talent Acquisition → Technical Peer Interview → 360° Technical Interview Loop → Bar Raiser
Benefits
• We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. • At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. • We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. • Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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