illumio - Professional Services Consultant
Responsibilities
• Act as a trusted advisor for clients, assisting them with the integration of Illumio into their environments • Manage deployments and upgrades of the Illumio platform, ensuring successful implementation by coordinating timeframes and required resources. • Conduct technical reviews and provide guidance on change preparation for Illumio deployments. • Assist in the development of Illumio-specific API scripts to enhance service deployment, monitoring, and management. • Provide best practices, documentation, and recommendations for optimizing the use of Illumio. • Prepare and maintain project documentation throughout the engagement. • Monitor and troubleshoot the Illumio deployment, addressing anomalies and performance issues. • Serve as the primary interface between client teams and Illumio’s product and support teams. • Provide metrics and reporting on the Illumio deployment’s effectiveness. • Support internal teams with integration documentation and assist with security ruleset and policy development. • Facilitate testing and validation of the Illumio platform for client service teams. • Conduct knowledge transfer and training sessions on the Illumio product set for client teams. • Complete necessary administrative documentation, including timesheets and weekly reports. • You bring both technical depth and professional maturity to the role, including: • 3 plus years of consulting or advisory experience. • Strong experience with Linux (CentOS/Red Hat preferred) and Windows Server platforms. • Experience with cloud computing service provider models (AWS, Azure, GCP, OCI) • Experience with container platform architecture (Kubernetes, Openshift, etc.) • Experience with automation and scripting tools (e.g., Bash, Python, Ruby, Chef, Puppet, Ansible). • Expertise in networking concepts, including network flows, protocols, and application security controls. • Problem-solving ability to diagnose and resolve issues in unfamiliar technology environments. • Ability to work with evolving technology and quickly adapt to new tools. • Client-facing skills, including conflict resolution and project management experience. • Excellent communication skills, with the ability to tailor messages to different audiences. • Broad understanding of IT infrastructure. • Existing Experience within Professional Services team of a security vendor is a strong advantage. • Ability to communicate in another European language. • Willingness to travel to HQ in Silicon Valley for product training and knowledge development. • Ability to quickly assimilate new product knowledge and apply it effectively in customer environments. • Prior experience with Illumio is not required - training will be provided. • #LI-SL1 #LI-REMOTE • Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success. • All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. • For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.
Benefits
• £75K – £90K • Offers Equity • Offers Bonus • The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws. • At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • By providing your mobile number during the application process, you consent to receive text messages from Illumio for recruitment purposes. You may opt out at any time by replying “STOP” or using the opt-out mechanism provided in the message. Opting out will not affect your application status or consideration. • or drag and drop here • To the fullest extent permitted by law, you and Illumio, Inc. (the “Company”) agree that any and all disputes between you and the Company concerning, arising out of, and/or related to your application with and/or hiring at the Company) (“Arbitrable Claims”) that cannot otherwise be resolved informally shall be submitted to binding arbitration pursuant to and governed by the Federal Arbitration Act (the “FAA”). Further, to the fullest extent permitted by law, you and the Company agree that no class or collective actions can be asserted in arbitration, court or any other forum. All claims must be brought solely in your or the Company’s individual capacity, and not as a plaintiff or class member in any purported class or collective proceeding. Notwithstanding the foregoing, nothing in this arbitration agreement restricts: (a) your right under the FAA to elect to pursue claims for sexual harassment and/or sexual assault in court, on an individual, class action or collective action basis; (b) your right to file administrative claims you may bring before any government agency where, as a matter of law, the parties may not restrict the employee’s ability to file such claims (including, but not limited to, the National Labor Relations Board, the Equal Employment Opportunity Commission and the Department of Labor); or (c) if you are based in Washington, your right to elect to pursue claims in court, on an individual, class action or collective action basis (as permitted by applicable law), under the Washington State Law Against Discrimination (RCW 49.60, et seq.) or any federal anti-discrimination law. SUBJECT TO THE ABOVE, THE PARTIES HEREBY WAIVE ANY RIGHTS THEY MAY HAVE TO TRIAL BY JURY IN REGARD TO ARBITRABLE CLAIMS. THE PARTIES FURTHER WAIVE ANY RIGHTS THEY MAY HAVE TO PURSUE OR PARTICIPATE IN A CLASS OR COLLECTIVE ACTION PERTAINING TO ANY CLAIMS BETWEEN YOU AND THE COMPANY. The arbitration shall be conducted through JAMS before a single neutral arbitrator, in accordance with the JAMS employment arbitration rules then in effect. The JAMS rules may be found and reviewed at http://www.jamsadr.com/rules-employment-arbitration. If you are unable to access these rules, please let me know and I will provide you with a hardcopy. The arbitrator shall issue a written decision that contains the essential findings and conclusions on which the decision is based. This arbitration agreement is governed by and will be construed in accordance with the FAA, and it shall only apply to claims that are subject to mandatory binding arbitration under applicable law. If, for any reason, any term of this arbitration provision is held to be invalid or unenforceable, all other valid terms and conditions herein shall be severable in nature and remain fully enforceable. • I Acknowledge/Accept this Statement • Before submitting your application, please review the points below and confirm acknowledgment: • Please click here to read the Illumio Recruiting and Hiring Privacy Statement. • This Privacy Statement is not a contract, expressed or implied, and it does not set terms or conditions of employment. • Recruiting Privacy Policy • Illumio may use Artificial Intelligence with this application. Learn more.
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