traildsoftware - E-Invoicing Compliance Program Manager
Requirements
• Experience in e-invoicing, tax or regulatory compliance at a SaaS, ERP, or finance systems company. • 3+ years of experience in solutions engineering, implementation, project delivery, or technical consulting at a SaaS, finance systems company, or Management Consulting Firm. • Working knowledge of European e-invoicing, such as Peppol or national mandates in France, Germany, Belgium, or Poland, and the ability to explain it in plain language. • Proven experience project managing customer implementations that involve several teams. • Working knowledge of at least one ERP, such as NetSuite, Acumatica, Epicor, IFS, Syspro, SAP Business One, Sage, or Xero. • A solid grasp of AP and AR processes, including invoice capture, approval workflows, and matching. • Comfort in technical conversations covering APIs, integrations, data mapping, and document formats such as UBL or XML. • Clear written communication, with the ability to turn complex requirements into guides others can follow. • Comfort working independently and setting up a new function with little existing structure. • Fluent professional English. • Strongly Preferred • Fluency in one or more European languages in addition to English, enough to run a customer call or read local requirements. • Experience working with an e-invoicing access point, network provider, or tax authority platform. • Experience building enablement material or training for implementation teams. • Experience supporting ERP resellers and implementation partners. • ## How You'll Work • Based in Europe, with global scope. You work with colleagues and customers across regions, with time zone overlap by arrangement. • You collaborate daily with Product, Engineering, Integrations, Customer Success, and the Solutions team. • Occasional travel to customers and events.
Responsibilities
• Own E-Invoicing Compliance • Track country mandates, formats, and timelines, and turn them into clear requirements per country, per ERP, and per workflow • Act as the internal point of contact on what compliance means for Traild in each market, and when needed work with external advisors or network providers to confirm it. • Keep the compliance position current as mandates change, and make sure Product, Solutions, and Customer Success work from the same view. • Deliver E-Invoicing to Customers • Project manage the delivery of e-invoicing to customers across ERPs and countries, from scoping through to go-live. • Coordinate Product, Solutions, and Engineering so requirements, priorities, and timelines are clear. • Work with the Integrations team so ERP integrations support country-specific data requirements and workflows. • Partner With Customer Success • Work hand-in-hand with Customer Success on the first wave of e-invoicing implementations. • Support Customer Success on e-invoicing tickets, including diagnosis, workarounds, and escalation to Engineering. • Build the playbooks, training, and reference materials that let Customer Success implement e-invoicing without your direct support. • Build Resources for the Solutions Team • Develop and maintain ERP and country guides for Solutions Engineers. • Document how each ERP and country combination works, including gaps and agreed workarounds. • Support Pre-Sales • Support Account Executives with e-invoicing demos, technical calls, scoping, and RFI responses. • Give a straight answer on what Traild supports today in each country, and what sits on the roadmap. • Bring recurring customer requirements back to Product with the context attached.
Benefits
• Flexibility: we offer a range of remote, hybrid and flexible working options. • Global team: we are growing across APAC, NA and EMEA and have team all across the world.
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