check-technologies - Payroll Support Manager (Corrections)
Requirements
• Startup or high-growth company background. • 4-6+ years in operations, technical support, support operations, client service, or a similarly execution-heavy environment. • Meaningful people management experience. You've directly managed a team, coached performance, and held clear standards for both outcomes and how the work gets done. • Strong operational judgment. You can look at competing priorities, limited capacity, SLAs, customer impact, and risk and make a clear call on what should happen next. • A track record of formal people management. You've hired, manage team growth, and understand how to organize people around team metrics. • Strong communication skills. You can translate between team-level detail and leadership-level framing, and you know which audience needs which version. • A genuine learner. You'll be getting fluent in a niche domain on the job, and you find that interesting rather than uncomfortable. Comfort managing people who may initially know more about the technical subject matter than you do. • A bias toward building durable systems. When you see the same problem twice, your instinct is to improve the process rather than simply solve it again. • Familiarity with payroll or payroll tax is a plus, but it is not required. • Experience in fintech, payments, financial operations, or another regulated or technically complex domain. • TRAVEL & OFFICE POLICY • The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. All Checketeers gather in the spring for our annual 3-day company retreat. • For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events.
Responsibilities
• Own the team's day-to-day operating rhythm, including priorities, queue health, resource allocation, standups, escalation paths, and SLA performance. • Manage and develop a team of experienced payroll operations specialists through regular coaching, feedback, performance management, and career development. • Create visibility into team performance and surface risks, bottlenecks, and emerging trends before they become larger problems. • Partner with the team's senior SME to turn technical expertise into repeatable processes, documentation, and broader team capability. • Own complex operational escalations and coordinate the right technical or cross-functional partners when deeper expertise is required. • Partner closely with leaders across Support, Filing, Tax Operations, Product, and R&D on issues that cross functional boundaries. • Serve as a thought partner to the head of the department on team strategy, staffing, performance, and operational decisions.
Benefits
• Zone 1NYC, SF, LA, Seattle $165,000 – $181,500 • Offers Equity • Zone 2Remote US $140,250 – $154,275 • Offers Equity • The actual annual salary for this role is dependent on each candidate’s experience, qualifications, and work location. Most new hires are placed near the midpoint of this range to ensure fairness with our existing team’s compensation. • Check is proud to offer employee benefits that support a healthy life outside of work for individuals of all backgrounds. Full-time team members have access to flexible PTO and sick leave, generous paid parental leave for all new parents and flexible return-to-work, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses. We also provide high-quality medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on your first day of work. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • What is your phone number? • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Check may use Artificial Intelligence with this application. Learn more. • NecessaryAlways Active • These cookies are essential for the site to function properly, such as keeping the site secure. • These cookies help us understand how visitors use the site, so we can improve the experience. For example, we can see which pages are most popular and how people navigate. • These cookies help us ensure the site loads quickly and works smoothly. They let us spot and fix any issues that might affect your browsing experience. • These cookies are set by the employer to measure recruiting campaign performance and to show you relevant job opportunities on other sites you visit.
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