Swiftly, Inc. - Implementation Manager (SaaS)
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Requirements
• Team. Together, we are more effective and better supported • Impact. Drive impact for our customers, our company, and all of our teams • Diversity. See differing perspectives as ways to address our weaknesses and find new strengths • Communication. Assume others internally and externally have good intentions • Feedback. We share feedback because we want each other to grow professionally and personally • Growth. Foster personal, professional, and company growth
Responsibilities
• Project Leadership. Lead end-to-end implementation projects for new and existing customers, serving as the primary point of contact throughout the implementation lifecycle. For more complex, hardware-involved deployments, you may partner with a dedicated Project Manager while retaining ownership of the customer relationship and technical workstreams. • Implementation Planning. Develop detailed implementation plans — including timelines, resource allocation, and milestones — to ensure smooth execution and timely delivery of solutions. • Technical Expertise. Provide technical guidance and support throughout the implementation process, including data migration, system integrations, and platform configuration. You're comfortable getting into the weeds: working directly with transit data sources like GTFS, AVL, and GPS feeds to validate data quality, troubleshoot issues, and ensure customer solutions perform as intended. • Training and Support. Conduct live training sessions to help customers get value out of Swiftly's products and accomplish their core strategic goals. Provide ongoing support and troubleshooting assistance to address customer concerns and issues. • Adoption. Drive strong platform adoption while helping customers meet their goals and achieve value quickly during the implementation process. • Stakeholder Communication. Maintain regular, effective communication with customers, internal teams, and stakeholders — providing progress updates, managing expectations, and ensuring alignment throughout the implementation process. • Quality Assurance. Conduct thorough testing and data validation to ensure the accuracy, reliability, and performance of Swiftly's solutions. • Continuous Improvement. Identify opportunities to improve processes, enhance implementation methodologies, and optimize client satisfaction. Provide feedback and insights to internal teams for product enhancements and future releases — including actively leveraging AI tools to identify patterns, automate repeatable tasks, and accelerate time-to-value for customers.
Benefits
• In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary and any on-target earnings (if applicable) for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks. • US Salary Range: $109,650 - $129,000 USD • Canadian Salary Range: $152,410 – $179,310 CAD • Equity compensation for every employee • Medical, Dental and Vision • Retirement with Employer Match • Flexible Spending Account (FSA) • Home office setup reimbursement • Monthly cell/internet reimbursement • Monthly "Be Well" stipend • Flexible PTO with a recommended minimum • Flexible work environment • 16 paid holidays, including holidays in months without US national holidays • 12 fully paid weeks of leave for child birth/adoption • Travel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently. • We are a truly mission-driven culture that is set to change the world of transit
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