Versaterm - Chief Services and Delivery Officer

• Proven executive leadership experience leading large-scale services, delivery, or customer success organizations within a complex, technology-driven environment. • Demonstrated success transforming and scaling delivery functions—particularly across multiple business units, acquisitions, or product lines. • Deep expertise in cloud-native, enterprise SaaS delivery models, including implementation, support, and customer success, with a strong understanding of how delivery drives retention and growth. Hands-on experience with cloud platform migrations and the operational shifts required to support multi-tenant, continuously deployed environments. • Track record of building and operationalizing scalable delivery frameworks while improving consistency, efficiency, and customer outcomes. • Experience designing and leading flexible talent models that enable cross-functional capability sharing and adaptability. • Exceptional stakeholder leadership skills, with credibility at the executive level both internally and with customers. • Experience operating in high-growth, PE-backed, or transformation-oriented environments is preferred. • Familiarity with mission-critical or public safety technology environments is a strong asset. • Background in cloud-based software delivery and modern support models. • Strong data and analytics orientation, with experience building and using operational dashboards, customer health metrics, and AI-driven insights to inform strategic decisions. • Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. • Note: • FBI's CJIS Security Policy Resource Center. • Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. • Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.