Faire - Workplace Experience Manager - UK

• 25% Executive Assistant • On the workplace side, you'll ensure the London office is high-performing, operationally excellent, and a place people genuinely want to be. On the EA side, you'll be a trusted partner to a senior leader — managing their time, travel, and priorities with precision and discretion. • This role sits within Faire's global Workplace, Employee Experience & Procurement team. We operate as one integrated team with a shared purpose: reduce friction, build trust, and scale connection and impact across Faire. You'll be connected to a global network of workplace professionals and supported by clear systems, while owning your market with meaningful autonomy. • What You’ll Own: • What You’ll Own: • Workplace Operations & Facilities (~75% of role) • Day-to-Day Operations • Own the daily operations of the London office — safe, clean, organized, and fully functional at all times. • Serve as the primary liaison to building management for facilities, maintenance, and escalations. • Maintain office documentation, SOPs, and operational playbooks aligned with global standards. • Triage and resolve workplace requests (Jira, Slack, email) with urgency and follow-through. • Vendor Management & Budget • Manage all workplace vendors (janitorial, catering, snacks, plant services, AV, etc.), holding partners accountable to defined quality and service standards. • Own the London workplace budget — track actuals vs. plan, manage POs, and make smart tradeoffs to maintain experience quality within cost targets. • Partner with Procurement and global Workplace leadership on vendor strategy, efficiency, and spend governance. • Plan and execute quarterly signature events, customer visits, and the annual end-of-year celebration in London. • Create inclusive, well-executed experiences that strengthen employee connection and reflect Faire's culture. • Partner with the global Employee Experience & DEIB team on event objectives and themes; you own the how and the where. • Executive Assistant Support (~25% of role) • Manage complex, cross-timezone calendar for Faire's Regional GM for EMEA — prioritizing with judgment, not just logistics. • Plan and coordinate team onsites, including strategic framing and logistics. • Book travel and manage expenses accurately and efficiently. • Prepare agendas for International Leads meetings and All Hands. • Track priorities and proactively surface what needs the leader's attention. • Anticipate needs, solve problems ahead of time, and maintain clear, responsive communication with the broader EA and leadership network. • What Success Looks Like: • The London office runs smoothly and predictably — employees experience it as productive, welcoming, and worth showing up to. • Vendors perform consistently; issues are caught early and resolved without drama. • The workplace budget is managed responsibly and transparently, with clear ROI on spend decisions. • The Regional GM feels genuinely supported — their time is protected and their priorities are reflected in how their schedule runs. • Events are well-executed, on-brand, and land well with employees and customers alike. • London feels connected to Faire globally, not like a satellite office running on its own. • 5+ years of experience in Workplace, Facilities, Office Operations, or Hospitality — ideally in a fast-paced, high-growth environment. • 5+ years • Demonstrated experience managing vendors and owning a budget with full accountability. • Prior EA or Chiefs of Staff-adjacent experience — comfortable managing a senior leader's time and operating with discretion. • Strong project management skills, including end-to-end event execution. • Experience managing on-site staff or contractors. • Highly organized, detail-oriented, and able to operate independently with minimal direction. • Clear communicator who builds trust with both internal teams and external partners. • Proficiency with Google Workspace, Slack, Jira, Notion, and similar tools. • Faire is building the infrastructure for independent retail. We believe in creating workplaces that enable our teams to do their best work — and this role is central to that. • As the champion for workplace operations, this role requires office attendance 5 days per week. • Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.