Yuno - Director of Implementation and Technical Account Management
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Requirements
• Bachelor's degree in Computer Science, Information Technology, or a related field. • Minimum of 5 years of experience in technical support, customer success, implementations, or a similar role in a technology-focused company. • Based in Europe, with the ability and willingness to work across multiple time zones to support global clients. • Strong leadership skills and experience managing cross-functional teams. • Excellent communication skills, both verbal and written, with the ability to engage effectively with technical and non-technical stakeholders. • Basic coding skills and a solid understanding of software development processes. • Proven ability to manage customer relationships and provide strategic technical guidance. • Experience in risk management and making critical business decisions. • Proficiency in English is required; Spanish and Portuguese are a plus. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. • Final hiring decisions are ultimately made by humans. • If you would like more information about how your data is processed or wish to exercise your data protection rights, please contact us at [email protected].
Responsibilities
• Strategic Leadership and Decision Making: This role requires leading discussions with senior leadership on technical and product strategy. It involves making informed decisions about incidents, trade-offs, and risk management, ensuring that these decisions align with the overall business strategy. • Customer Relationship Management: Develop close relationships with customers. This involves understanding their business operations, needs, and technical challenges to maximize the value they derive from the company's products. • Technical Advocacy and Guidance: Working closely with developers and senior engineers to provide strategic technical guidance. This involves helping customers plan and build solutions that improve the health and performance of their applications. • Basic Coding Skills: While not primarily a coding role, the director is expected to have basic coding skills for purposes such as debugging and troubleshooting. This ensures they can understand and interact effectively with the technical aspects of the product. • Collaboration with Product and Development Teams: Work alongside product and development teams to customize products for specific customer needs. This requires a solid understanding of both the technical aspects of the product and the unique requirements of each customer. • Monitoring Product Integration and Ramp-Up: Monitor the progress of product integration with the customer's systems. The director must ensure successful ramp-up and integration, which is crucial for customer satisfaction and long-term success.
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