Fable Security - Technical Account Manager
Requirements
• 3–5 years of customer‑facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer, Implementation Specialist) • Proven track record driving technical implementations and adoption for mid‑market or enterprise customers • Strong project management skills with attention to detail and accountability • Exceptional written and verbal communication skills; able to present to both technical and executive audiences • Customer‑obsessed mindset with a bias for proactive problem‑solving and escalation management • Experience in cybersecurity, risk management, or compliance domains • Familiarity with SIEM, IAM, UEBA, or SSO platforms • Prior background in high‑velocity startup environments • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
Responsibilities
• Onboarding & Implementation • Lead technical kickoff calls and project‑manage the implementation process • Configure integrations, data feeds, and custom workflows to meet customer needs • Develop detailed onboarding plans with timelines, milestones, and success criteria • Customer Enablement & Adoption • Conduct regular health checks and usage reviews • Deliver tailored training sessions • Identify and mitigate adoption blockers; proactively surface risk signals • Advise customers on developing and operationalizing a human risk program roadmap, from baseline awareness to measurable culture change • Partner with CISOs and security leaders to integrate Fable’s behavioral insights and automation into their larger cybersecurity strategy • Provide best-practice frameworks for maturing human risk management over time • Technical Advocacy & Escalation • Serve as the primary technical contact for your accounts • Triage and prioritize support tickets, collaborating with Engineering • Escalate critical issues and drive resolution through cross‑functional coordination • Value Realization & Expansion • Build business‑case analyses and ROI reports to demonstrate realized value • Quantify the maturity and impact of customers’ human risk programs, translating behavioral improvements into business-level outcomes • Partner with AEs on upsell and renewal conversations • Identify expansion opportunities • Product Feedback & Roadmap • Collect and synthesize customer feedback, feature requests, and competitive insights • Evangelize new product capabilities and beta programs • Liaise with Product and Engineering to influence roadmap priorities • Relationship Management • Develop trusted advisor relationships with technical and security stakeholders (e.g., CISOs, SecOps) • Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics
Benefits
• Competitive base salary + bonus on renewals and expansions • Equity in a venture‑backed, high‑growth company • Comprehensive benefits: health, dental, vision, 401(k) with match
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