Boulevard - Technical Account Manager

• Experience: 3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization. • Multitasking & Project Management: Ability to manage multiple customer accounts, projects, and requests simultaneously,balancing competing priorities while maintaining exceptional attention to detail and follow-through. • Multitasking & Project Management: • Technical Acumen: Deep understanding of SaaS products, APIs, and integrations; ability to troubleshoot and communicate complex technical concepts effectively. • Technical Acumen: • Customer Advocacy: Passion for helping customers succeed; proven track record of improving adoption, satisfaction, and retention. • Customer Advocacy: • Collaboration: Skilled at partnering with Sales, Product, Support, and Engineering to deliver seamless customer outcomes. • Collaboration: • Communication: Exceptional written and verbal communication skills with the ability to tailor messages to both technical and executive audiences. • Communication: • Organization: Highly organized and self-driven; able to manage multiple accounts, priorities, and deliverables simultaneously. • Organization: • Data-Driven Mindset: Comfortable using data and metrics to track performance, identify trends, and inform strategy. • Data-Driven Mindset: • Bonus Points: Experience in appointment-based or service-industry software; familiarity with tools such as Salesforce, Asana, and Slack. • How we’ll take care of you: • At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $83,200 - $112,300 per year. For all other U.S. locations, the anticipated base salary range is $70,900 -  $95,500 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. • In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. • ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • 🏝 Take a break whenever you need with our flexible vacation day policy. • 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • 💚 Family planning resources and specialized support programs. • 🔮 Equity: get ahead on the ground floor and grow with Boulevard. • 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. • 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!