Dataiku - Strategic Customer Success Manager

• Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction • Experience managing a fast-growing book of accounts, with account sizes ranging from ~$500k to multi-million dollar ARR across the Forbes Global 2000 and beyond • Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT • Experience working collaboratively across Professional Services and Partner motions • Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes • Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level) • Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations • An understanding of core data science concepts and the ability to translate business use cases into data science solutions • Project management and storytelling skills • Strong technical, analytic, and problem-solving skills • You may be a good fit for this role if you: • Have a never-ending intellectual curiosity, are detail-oriented, and analytical • Have experience in hyper-growth, product-based technology companies • Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers • Understand the importance of being a self-motivated team player • Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment • What are you waiting for! • At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.