Care Access - Senior IT Systems Engineer
Requirements
• Strong knowledge of enterprise infrastructure: identity/IAM, M365, endpoint management, networking fundamentals, and directory services. • Working knowledge of cloud platforms (Azure and/or AWS): core services, IAM, networking, logging, and cost/guardrail concepts. • Understanding of security best practices: MFA/conditional access, least privilege, hardening, patch/vulnerability management, and audit logging. • Familiarity with IT service management concepts: incident/problem/change management, SLAs, and operational metrics. • Knowledge of automation patterns and configuration management concepts (IaC mindset, repeatability, drift prevention). • Ability to design and implement scalable, secure systems end-to-end (requirements → architecture → rollout → runbooks). • Strong troubleshooting skills across endpoints, identity/auth, networking, and SaaS/cloud dependencies (root-cause oriented). • Proficiency in scripting/automation (PowerShell strongly preferred; Python/Bash a plus) for provisioning, reporting, and remediation. • Experience with monitoring and observability (log collection, alert tuning, dashboards) and on-call/incident leadership. • Solid documentation skills: standards, runbooks, diagrams, and change plans that others can execute. • Certifications/Licenses, Education, and Experience • Bachelor’s Degree or Equivalent • 7+ years of experience within an information technology specific role • How We Work Together • Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment. • Location • Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. • Travel • Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. • Physical demands associated with this position Include • The expected pay range for this role is $120,000 - $170,000 USD per year for full time team members.
Responsibilities
• Maintain and continuously improve technical documentation (runbooks, SOPs, architecture diagrams, CMDB/service catalog entries). • Participate in on-call rotation and provide escalation support; contribute to incident postmortems and track corrective actions to completion. • Contribute to tool evaluations and proof-of-concepts; recommend standards and drive adoption (MDM, EDR, IAM, backup, monitoring). • Help implement and test business continuity/disaster recovery runbooks (backup verification, restore tests, DR exercises). • Participate in cross-functional projects (e.g., M&A integrations, system migrations, data center/cloud transitions).
Benefits
• Paid Time Off (PTO) and Company Paid Holidays • 100% Employer paid medical, dental, and vision insurance plan options • Health Savings Account and Flexible Spending Accounts • Bi-weekly HSA employer contribution • Company paid Short-Term Disability and Long-Term Disability • 401(k) Retirement Plan, with Company Match • Mandatory Employer Disclosures • Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. • Notice to Illinois applicants: • Notice to Connecticut applicants: • Notice to Arizona, Georgia, Indiana, and North Dakota applicants: • Notice to Massachusetts applicants: • Notice to Rhode Island applicants: • Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. • Diversity & Inclusion • We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
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