Pathward, N.A. - Account Manager II (Issuing)

• Cultivates and maintains strong relationships with partners in the BaaS services sector. • Communicates partner issues and ensure the partner executive teams are aware of the issues. • Serves as the primary operational day-to-day point of contact for partners inquiries, concerns, and service requests. • Provides customer-Focused delivery for Pathward’s partners. • Understands partners goals and develop tailored solutions to meet their needs. • Collaborates with cross functional teams to evaluate, design, and implement new programs and services. • Provides consultative and results-oriented support and guidance to partners throughout all phases of the implementation process. • Demonstrates subject matter experts of program requirement document and additional add-on features • Champions partner needs and advocate for their success within the organization • Proactively addresses any issues or challenges, striving to exceed partner expectations. • Collaborates with cross functional teams to review monitoring metrics for partners to identify potential gaps and remediation needs. • Consistently meets or exceeds SLA standards to foster speed to market and partner satisfaction. • Navigates a complex regulatory environment. • Strong time management skills. • Manages complex partner portfolios. • Demonstrates ability to assess and manage risk in a dynamic environment. • Other duties as assigned. • Bachelor's degree or equivalent education and work experience. • Typically, 3+ years with bachelor's or equivalent. • Creative thinking and problem-solving abilities to determine best path forward in an environment where multiple solutions are possible. • Great rapport building and communication skills with a diverse group of partners and management at all levels. • Great customer service acumen and ability to advocate for the partner. • Ability to gain an understanding of partners and their position in the payments industry. • Maturity to work within and contribute to an expanding organization. • Ability to work efficiently in a fast-paced environment and balance multiple partners and objectives. • Ability to enable fast solutions for partner ideas and concerns. • Meet/Exceed team and organizational goals as outlined by leadership. • The responsibilities listed above are not all inclusive and may be changed at any time.