Cresta - Partner AI Enablement Manager, GTM
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Requirements
• 5+ years of experience working in the Contact Center space • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments • Desire to be a platform expert and provide technical guidance • Ability to translate business requirements into technical solutions • Proven ability to work cross-functionally with Sales, Product, and Engineering teams • Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences • Strong project management and organizational skills
Responsibilities
• Partner Onboarding and Enablement • Design and deliver structured onboarding programs and content that quickly ramp new partners on Cresta’s product, value proposition, ideal use cases, and joint sales motions. • Develop deep expertise in Cresta AI Agents and create comprehensive enablement programs that help partners confidently position, implement, and support customer deployments. • Deliver scalable partner readiness and accreditation programs through live workshops, certifications, self-service learning, and practitioner enablement. • Work closely with Partner Leadership to ensure enablement programs support broader partner objectives, drive measurable outcomes, and reinforce Cresta's GTM strategy. • Enablement Measurement and Optimization • Track and report on partner readiness, certification attainment, partner engagement, and contribution to partner-sourced and partner-influenced pipeline. • Use data and direct feedback from internal stakeholders and partners to continuously improve programs, content, and delivery methods. • Partner with internal teams to measure training effectiveness and ensure ongoing messaging alignment. • Ensure partners can clearly articulate and execute on Cresta’s differentiated value within the AI Agent space and industry contexts. • Cross-Functional Alignment and Collaboration • Collaborate closely with Engineering and Product teams to develop deep expertise in Cresta AI Agents and translate technical capabilities into scalable, self-service enablement programs and assets for partners. • Work with the Partner Leadership and Partner Sales teams to develop partner-specific enablement assets from existing direct sales materials, including pitch decks, talk tracks, objection handling, competitive guidance, and persona-based messaging. • Support the Partnerships team by serving as an AI Agent subject matter expert, helping identify customer use cases, position solutions, validate requirements, and navigate complex enterprise engagements.
Benefits
• We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Base: $160K - $180K base + equity • Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in USA, and offer competitive local pay and benefits. Your recruiter can provide further details. • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
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