Lendable - Product Operations Associate
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Requirements
• Essential: • Strong technical curiosity and hands-on approach: • Comfortable writing simple code or scripts • Able to integrate APIs and configure tools • Familiar with Git or version control (nice to have) • SQL literacy and comfort working with data to drive decisions. • SQL literacy • Experience building no-code workflows, automations, or internal tooling. • no-code workflows • Strong customer empathy and willingness to “do things manually” at first to learn. • Excellent problem-solving skills and ability to work autonomously in unstructured environments. • Proficiency in English and Spanish. • Deep understanding of Mexican consumers (bonus if you’ve worked with credit products). • Desirable: • Experience in credit cards, lending, or risk operations. • Experience building customer support or collections tooling. • Previous start-up or scale-up experience.You’ve built tools, scripts, bots, or small software products yourself. • The Type of Work You’ll Be Doing • Build tools and automations that scale customer support and collections. • Operate as a hands-on builder: writing basic code, integrating services, and configuring AI tools. • Build dashboards and run SQL queries to understand customer and portfolio data. • Prototype solutions quickly and iterate based on real-world usage. • Create structured workflows that reduce operational errors and improve efficiency. • Measure the impact of new tools or processes, and optimize accordingly. • Liaise with engineering to connect tools to our backend systems. • Document processes and build internal knowledge bases. • Bring a “product mindset” into operations: customer-first, data-driven, iterative. • How You’ll Contribute to Lendable • Autonomy: You’ll own entire operational areas and build the systems behind them. • Autonomy: • Builder Mindset: You create tools, automate processes, and unblock yourself with light coding. • Builder Mindset: • Prioritization: You focus ruthlessly on high-impact problems. • Prioritization: • Analysis: You use SQL and data to guide and measure decisions. • Analysis: • Problem Solving: You break big operational challenges into manageable pieces. • Problem Solving: • Speed: You thrive in an environment where shipping fast and iterating is the norm. • Speed: • Communication: Clear communicator comfortable working with engineers, product managers, and customer-facing teams. • Communication: • Empathy: You understand our customers deeply and design solutions that genuinely help them. • Empathy: • Agility: You adapt quickly, roll up your sleeves, and jump into whatever needs doing. • Agility:
Responsibilities
• 1. Build & Automate Customer Support Operations • Start by understanding customer needs, questions, and pain points. • Respond to customer inquiries to build empathy and insight. • Implement and integrate AI tools, knowledge bases, workflows, and automations.. • AI tools • Design and build simple tools, scripts, or no-code workflows to automate repetitive support processes. • 2. Build & Automate Early Collections • Run our early collections processes to understand customer behavior and operational gaps. • Develop automated flows for reminders, WhatsApp notifications, push notifications, and email sequences. • Build simple WhatsApp bots or automation tools that allow customers to check balances, ask questions, or get payment instructions. • WhatsApp bots • Integrate these tools with internal systems to deliver accurate, real-time information to customers. • 3. Be a Technical Builder Across the Ops Stack • Build prototypes, internal dashboards, and operational tooling using no-code tools or light coding. • Write small scripts or “vibe code” to unlock yourself and move faster. • Integrate third-party tools, APIs, or AI agents that automate manual work. • Use SQL to analyze data, understand customer behaviors, measure the impact of changes, and identify opportunities for improvement. • 4. Operate Like a Product Engineer, Focused on Ops • Break down ambiguous operational problems into structured, executable steps. • Test, measure, and iterate constantly based on real results. • Work cross-functionally with Engineering, Product, Credit, Fraud, and Compliance. • Champion efficiency, automation, and quality across operations.
Benefits
• You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas. • Monday and Friday • Shoreditch office in London • Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday. • fully stocked kitchen • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance • Lendies’ well-being • We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London • equal-opportunity • Check out our blog!
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