clipboard - T&S Investigator

Remote - San Francisco, California, United States$75k - $90k2w ago

Remote Mid NA Risk Management Reporting Policy Development Close

Requirements

• Ability to resolve customer incidents with empathy and action • Impeccable judgement and ability to make tough decisions • Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience • Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations • Ability to identify potential risks and effectively diffuse situations • Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission • Self-motivated, able to work independently and stay organized • Detail-oriented • Ethical and unbiased integrity and decision-making abilities • 3+ years in a customer-facing role. • 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields. • LVN or RN is a big plus • Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.

Responsibilities

• Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions. • Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions. • Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity. • Shape and uphold marketplace safety norms through clear policy development/reccomendations. • Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes. • Assess safety and compliance risks; design strategies to close gaps and prevent recurrence. • Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements. • Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally. • Continuously improve the incident reporting and investigation workflow. • Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences. • Stay current on product updates to ensure accuracy and consistency across safety operations.

Benefits

• We are remote-first, giving you the flexibility to work with us from many places. • Fast-paced startup environment. Join a company that values curiosity, independence, and growth. • A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. • Opportunity to make a significant impact with our customers on both sides of the marketplace. • 3. Case Study Interview • 4. Interview with our Head of Operations • 5. Culture Interview (People Ops) • Quick Note on Scammers: • Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.