Zscaler - Global Escalation Specialist

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. • You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. • You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. • You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. • You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. • 10+ years of experience in technical support, escalation management, customer engineering, technical operations, or related roles in enterprise software, networking, or cybersecurity • Deep expertise in SASE, SSE, SD-WAN and Zero Trust technologies and Strong troubleshooting skills across cloud-delivered security platforms • Experience with secure application access, network path analysis, and authentication flows and Strong knowledge of enterprise networking, endpoint behavior, and traffic inspection • Familiarity with web security, remote access, identity integrations, and cloud security controls and Strong knowledge of Windows, macOS, Linux, and Unix • Hands-on experience with tools such as tcp dump, Wireshark, Fiddler, or similar and Scripting knowledge in Shell, Python, or Perl is a plus • Knowledge of Zscaler technologies is advantageous • At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. • Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! • Learn more about Zscaler's hybrid working model and benefits here. • By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.