Cohere - Delivery Operations Analyst
Requirements
• Experience working with CRM and business operations systems. • Strong analytical and organizational skills with exceptional attention to detail. • Comfortable working across multiple teams and managing processes with numerous stakeholders. • Strong skills in building automations and working with multiple AI tools • Ability to identify inconsistencies, investigate root causes, and drive issues to resolution. • Strong written and verbal communication skills. • Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work • Experience with data reporting, dashboards, or business intelligence tools is an asset. • Working Location: • Working Location: • This role can be based remotely from the Greater Toronto area, Montreal or Ottawa - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role. • Full-Time Employees at Cohere enjoy these Perks: • A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. • Full health and dental benefits, including a separate budget for mental health. • RRSP matching, 401K, Pension Scheme. • 100% Parental Leave top-up for up to 6 months, for either parent.
Responsibilities
• Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval. • Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment. • Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information. • Ensure clear, timely handoffs between GTM, Deal Desk, and EPM. • Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details. • Establish standards for data entry, documentation, and operational hygiene. • Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics. • Identify process trends, bottlenecks, and gaps; recommend efficiency improvements. • Develop and maintain process documentation, workflows, and operational playbooks. • Help establish clear ownership, SLAs, and operating standards across the workflow. • Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow.
Benefits
• Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. • Education & learning stipend for conferences, courses, and coaching. • 6 weeks of paid vacation (30 working days!) • Budget for traveling to other offices if you are remote, plus an annual company offsite. • How and Where We Work: • Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. • For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. • For those not near an office: a co-working benefit so you can work alongside others in your city. • Everyone receives a $500 home office stipend to set up your workspace properly. • If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. • We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs. • We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
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