jumpcloud - Manager, Technical Professional Services
Responsibilities
• Team Leadership: Lead, mentor, and provide professional growth opportunities for a distributed team of Professional Services and Solutions Engineering professionals, with a focus on strengthening team capability, collaboration, and delivery excellence across the India based operations. • Scrum Management: Manage the team using Scrum methodology, including planning the product backlog, sprint planning, product prioritization, and tracking team velocity. • Take responsibility in the growth of services business in the region. Strategize offerings and plans to drive better service delivery adoption. • Collaborate with cross functional global teams including Customer Success, Engineering, Revenue Operations, and Leadership stakeholders to drive successful customer delivery outcomes and operational alignment. • Drive product adoption and contribute to customer retention and growth. • Drive, track and implement professional services metrics to be able to evaluate team performance. • Strategic Oversight: Own and design complex tools and solutions, ensuring they meet the specific technical and business needs of our customers. • Process Improvement: Identify trends and review data to make informed decisions regarding tooling and process improvements. • Stakeholder Engagement: Represent the Professional Services team in strategic meetings with internal stakeholders across GCS, Engineering, and Product. • Technical Guidance: Provide a trusted technical bridge between JumpCloud and our customers, offering guidance on everything from User Adoption strategy to custom SCIM integrations. • Migration & Implementation: Manage a team that consults, plans, and oversees implementations and migrations from legacy directories (e.g., Active Directory, Okta) to the JumpCloud platform. • ## We’re Looking For : • Experience: 10–14 years of experience in programming, scripting, or professional services in a SaaS or IT environment. • Leadership: At least 3–5 years of experience leading technical teams and owning engineering initiatives. • Agile Expertise: Demonstrated experience managing software teams using Scrum or other Agile methodologies. • Technical Mastery: Advanced proficiency in PowerShell and Bash scripting, as well as experience with Python or other object-oriented languages. • Directory Services: Deep expertise in Active Directory, Microsoft 365, AzureAD, and Okta. • Protocols & Networking: Advanced understanding of LDAP(S), RADIUS, SAML, OIDC, and SCIM. • Cloud & OS Knowledge: Familiarity with AWS, Azure, or GWS, and experience managing Windows, macOS, and Linux operating systems. • Project Management: Familiar with project management strategies and implementing them to ensure satisfactory completion of technical deployment projects. • Education: Bachelor’s degree in a technical field or equivalent professional experience. • Willingness to work in 1 PM to 10 PM Shift • Where you’ll be working/Location: • JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. • This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. • JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Benefits
• If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. • One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO • Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
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