classdojo - Strategy and Operations Lead, Tutor

• You will own and execute high-priority Tutor initiatives end-to-end, including: • Build and lead the tutor community • Facilitate meaningful knowledge sharing and collaboration among tutors (async and live) • Build trust with tutors and serve as a strong advocate for their needs internally • Measure and improve tutor sentiment (e.g., NPS, engagement) • Establish consistent communication and feedback loops with tutors • Translate tutor insights into clear, actionable improvements across the business • Drive new growth initiatives (research → decide → launch) • Identify and evaluate new growth opportunities (e.g., homeschool, ESA funding, test prep) • Conduct targeted research and synthesize insights into clear recommendations • Drive prioritization and decision-making on which opportunities to pursue • Launch and validate new initiatives, including setting up pilots and defining success metrics • Build scalable playbooks and define clear criteria for scaling, iterating, or stopping • Own tutoring quality & safety systems (AI-enabled) • Take ownership of systems that ensure high-quality and safe tutoring experiences • Improve existing tools and workflows (e.g., session review, flagging, feedback systems) • Define and track key quality and safety metrics, and drive measurable improvements • Partner with Product, Data, and Engineering to build AI-enabled tools that monitor and improve quality at scale • Design systems that maintain high standards while preserving a fair and supportive experience for tutors • You will work cross-functionally with a high-performing team of operators, data scientists, product managers, marketers, designers, and engineers to grow and improve our business, helping tutors, students, and families thrive. • This is a critical role with tremendous growth potential. • You might be a good fit if: • Have 3+ years of experience in a fast-paced, high-ownership environment • Have owned cross-functional projects or initiatives end-to-end with measurable results • Are comfortable operating in ambiguity and creating structure where none exists • Have strong user empathy and are able to build trust with users or customers directly • Can translate user insights into decisions, systems, or product/operational improvements • Have experience building or improving processes, tools, or systems that scale impact • Thrive in high-autonomy, high-impact roles • Are passionate about our mission and care deeply about helping teachers build thriving tutoring businesses through our platform • [1] Some more context: • (If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks) • How ClassDojo Connects Parents, Students, and Teachers https://www.youtube.com/watch?v=7XBnlzHpXTQ • “Whats New on ClassDojo 2023 https://youtu.be/O8Tora5T7O4” • TechCrunch Article: Second Act comes with First Profits https://techcrunch.com/2021/01/26/classdojos-second-act-comes-with-first-profits/ • Click here https://www.classdojo.com/press/ if you're interested in learning more about what we've been up to. • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones. • ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset. Salary ranges (United States): • CA, WA, NY, NJ, CT states: $120,000 - $150,000 (USD) • All other states in the US: $102,000 - $127,500 (USD)