absorblms - Customer Advocacy and Engagement Manager
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Requirements
• 4–8 years of experience in customer marketing, community, advocacy, or engagement roles in B2B SaaS • Proven ability to build and scale customer programs or communities • Experience driving customer advocacy initiatives, including review programs or testimonials • Strong program management and cross-functional collaboration skills • Data-driven mindset with the ability to measure and improve performance • Excellent communication and relationship-building skills • Are you ready to become an Absorber?
Responsibilities
• Design and scale customer engagement programs, including community initiatives, webinars, events, and recognition programs • Grow and activate our customer community, increasing participation and peer-to-peer engagement • Build and manage scalable advocacy programs, including review generation (e.g., G2), testimonials, and customer stories • Identify and nurture engaged customers into advocates and contributors • Partner with Customer Success and Implementation teams to align advocacy efforts and ensure a seamless customer experience • Collaborate with Lifecycle Marketing to promote programs and increase participation • Track and optimize performance based on engagement, participation, and advocacy metrics • What Success Looks like: • Increased customer participation in community and programs • A thriving, engaged customer community • Consistent generation of customer reviews and advocacy • Strong pipeline of engaged customers ready to participate in case studies and other advocacy initiatives
Benefits
• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs • Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. • Our values are simple: • · We achieve exceptional results by genuinely caring about each other and the work we do • · We’re united, and we grow through our commitment to elevating continual learning!
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