fundingcircle - Collections Manager
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Requirements
• We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. • Experience in leading a team and managing performance in a collections environment. • Proven ability in delivering strong performance through leadership coaching, mentoring, and always taking ownership for your team's results. • Proficiency in managing risk registers, owning risk tickets, and liaising with Enterprise Risk Management teams. • Track record of driving operational objectives (OKRs) onto product roadmaps. • A motivated and deadline-driven individual with the ability to work under pressure whilst maintaining quality of work. • Able to make and follow through on difficult decisions. • You know your figures and you are quickly able to analyse and interpret KPIs. • Being proactive in refining processes and finding smarter ways to work. • Proven track record of delivering polished presentations to potential investors, external audit, and/or C-suite. • You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity • Confident using approved AI tools safely and effectively to enhance your output and find a better way of working • We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Responsibilities
• Overseeing multiple teams and Team Managers/Leaders within your remit, providing guidance and support to ensure execution of performance management and coaching to achieve against a broad range of KPIs. • Serving as the formal Project Manager for CRL (and beyond), overseeing key initiatives and ensuring successful delivery. • Managing and owning risk registers and risk tickets, ensuring proactive identification and mitigation of potential issues across all collections products. • Liaising effectively with the Enterprise Risk Management Team, ensuring compliance and alignment with company-wide risk frameworks. • Driving the CRL OKR onto the product roadmap, ensuring Collections requirements and strategic objectives are integrated into product development. • Developing and implementing departmental strategies, policies, and procedures specific to Collections operations. • Managing relationships with external stakeholders (e.g., suppliers) relevant to all collections products. • Leading investor, and other audit walkthroughs, presenting findings and operational processes to both current and prospective investors. • Contributing to Funding Circle’s training and competence framework to ensure individuals are supported and developed to reach their maximum potential. • Providing a quality-orientated, highly borrower-focused service to all internal and external stakeholders which meets all aspects of the Quality Assurance framework. • Providing oversight of complaints in your business area, ensuring Funding Circle is focused on delivering a first contact resolution on all calls and where necessary handle and resolve escalated issues. • Being responsible for managing your team’s capacity to ensure a high level of productivity and performance. • Ensuring that all aspects of regulatory compliance and internal Funding Circle processes are adhered to and excellent customer service is consistently achieved.
Benefits
• We back you to build an incredible career. As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! • Our Circler Proposition focuses on five areas: • Flexibility: We provide a benefit allowance you can tailor to your own life and family. • Health: This includes private medical and dental, health assessments, and access to a digital GP. • Wealth: We offer life assurance, share schemes, and financial coaching. • Development: You get a dedicated annual learning allowance to help you level up. • Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. • We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. • READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!
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