horizon3ai - Senior/Staff Site Reliability Engineer
Requirements
• Experience designing, operating, and troubleshooting large scale distributed systems in production environments. • Deep knowledge of reliability engineering, observability, incident management, and production operations, with demonstrated ability to turn that knowledge into standards and practices adopted by others • Experience in establishing SLIs, SLOs, actionable alerts, observability, and service ownership. • Backend experience building backend systems and automation that reduce optional toil, strengthen safeguards, and operational efficiency. • Experience in leading high severity incidents and improving incident response programs. • Excellent written and verbal communication skills including technical designs, runbooks, postmortems, and operational documentation. • Python and Terraform (Infrastructure as Code), or equivalent automation and infrastructure-as-code tools. • Experience with Observability tools such as Datadog, New Relic, Grafana, or equivalent platforms. • Experience operating production services in AWS and Kubernetes • Experience with CI/CD pipelines such as Gitlab CI, ArgoCD, or GitOps workflows.. • We are a fully remote company, and this job may require up to 10% of travel to be successful. Travel primarily consists of team off-sites and in-person project kick-offs.
Responsibilities
• Own and evolve the engineering-wide SRE strategy, operating model, and reliability standards, aligning them to customer impact, business priorities, and risk. • Lead cross-functional alignment across Infrastructure, product, service, security, and business stakeholders to improve reliability, observability, incident response, and operational readiness across multiple teams. • Establish an organization-wide approach to service ownership, meaningful SLIs and SLOs, and error budgets for critical customer paths and services. • Define and drive adoption of observability standards across pipelines and platform components that report on service health, performance and operational risk. • Set the standard for dashboards, actionable alerting, runbooks, and escalation paths. • Drive end to end complex cross-functional reliability initiatives. • Set and raise the engineering wide bar for incident management, incident command, on-call health, post-incident learning, and recovery readiness. • Shape the technical direction, operationable model, and growth path of the SRE function. • Participate in a 24/7 on-call rotation and help design an on-call model that is sustainable, appropriately staffed, and continuously improved. • Application Note • In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Benefits
• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. • Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence. • Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave. • At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations. • In accordance with various State’s transparency regulations, we provide the following salary range information for this position: • Base salary range: $199,750 - $270,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills. • Additional compensation: All full-time roles are eligible for an equity package in the form of stock options. • You Belong Here
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