Cresta - Senior Frontend Engineer (Mobile Experience)
Requirements
• Agent Assist Integrations: Work directly with the frontend platform team to build solutions for agent assist integrations for various channels such as chat and email and help rollout these integrations in customer environments. • Agent Assist Integrations • If you’re a strong backend engineer who wants to apply your expertise to real-world AI systems operating inside complex enterprise ecosystems, and expand your expertise in auth, this role offers that opportunity. • Bachelor’s degree in Computer Science or related field. • 5+ years of experience building scalable backend systems in production environments. • Strong experience designing and maintaining robust APIs (REST, gRPC). • Solid understanding of distributed systems and real-time communication architectures. • Experience integrating with third-party enterprise platforms and APIs. • Experience working with CCaaS platforms or contact center systems is a strong plus. • Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus. • Experience with containerized environments (Kubernetes, Docker). • Experience with cloud platforms such as AWS, GCP, or Azure. • Strong understanding of system reliability, observability, and security in enterprise environments. • Experience in building authentication systems is a plus.
Responsibilities
• Play a substantial role in the platform frontend engineering team. • Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements. • Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables. • Develop high quality, well designed, reusable, and well-tested system components, and contribute to the overall system designs. • Constantly identifies product improvement opportunities and generates product improvement ideas. • Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards. • Technical ownership in a substantial part of the Cresta product and platform. • Contribute to building the best-in-class company in addition to building the best-in-class product. • Expand Cresta’s services beyond web and desktop applications to native and hybrid mobile applications.
Benefits
• Enterprise-Grade Integrations: Design robust integrations with major CCaaS platforms and customer systems. • Enterprise-Grade Integrations • Specialized Auth Experience: Join the Cresta auth team and help build specialized authentication systems to authenticate users, service accounts, virtual agents, server workloads, cloud based authentication for external integrations, etc. • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada - Unlimited in the US • Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details. • This posting will be used to fill a newly-created role. • Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. • Our use of AI in recruiting: • Recording & AI transcription: • Recruiting impersonation scams:
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