Heidi - Product Manager, Models
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Requirements
• 4+ years working on AI platform, infrastructure, or model-adjacent products, though we care more about what you've built than time served • Technical depth on model evaluation, fine-tuning, and production AI systems. You've designed eval suites, debugged model regressions, and understand what makes models fail in production. • Genuine curiosity about what models get wrong in clinical settings and why • Technical enough to hold your own with your engineers, credible enough to present safety trade-offs to leadership • You use AI tools to do your own work, not just manage people who do • Strong opinions, weakly held. You'll shift the room when you're right. • Willingness to update your views when the technology shifts, which it does roughly quarterly. • Data fluency with diagnostic teeth - can you read evaluation results and distinguish a real regression from noise? Can you design an eval that catches the thing your current suite misses? • If you answer 'NO' to these questions, this may not be the job for you: • Are you an execution powerhouse? • Have you worked on AI products where model quality directly affected end users? • Can you allocate engineering resources across competing priorities and defend the split? • Are you comfortable making decisions with incomplete information, then revising them when the picture changes? • Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call? • Does the prospect of re-energising our health systems make you feel fuzzy inside? • The Way We Work • The Way We Work • 1. Build to Last • 1. Build to Last • We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day. • 2. Own Your Practice • Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together. • 3. Move Fast, Stay Steady • We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make. • 4. Make Others Better • Honest feedback, steady support, and shared growth keep our teams improving together.
Responsibilities
• Own product strategy and roadmap for Heidi's models platform (evaluation, safety, model routing, fine-tuning infrastructure), setting clear goals and being held accountable to achieving them • Prioritise your team's work across enablement requests, model safety and quality, and bets on new capabilities • Figure out where product teams get stuck on your models and fix the platform so they don't • Build eval tooling and fine-tuning workflows that your engineers and product teams can actually use in clinical settings • Decide what to improve next by reading clinician feedback, model quality signals, and what product teams are asking for • Allocate engineering capacity across product teams who all want more than you can give, and tell them clearly what you're deferring • Work with your engineers on eval design, fine-tuning trade-offs, and model architecture decisions at a technical level • Set model quality and safety targets grounded in clinical outcomes (did the note capture the right diagnosis? did the referral letter contain the right history?) • Spot infrastructure that two product teams are building separately and consolidate it • Watch foundation model developments and decide when to rip up your roadmap • If we'd worked together the last 6 weeks, you'd have: • Defined an evaluation framework for model quality that your engineers actually use • Made a clear ship/hold decision on a model update under pressure from a product team, and communicated the rationale to leadership • Identified overlapping model capability requests across two product teams and proposed shared infrastructure • Built a 90-day roadmap that balances enablement requests with your own priorities for model quality • Had a productive disagreement with a senior engineer about prioritisation and reached a resolution you both committed to • Flexible hybrid working environment, with 3 days in the office. • A generous personal development budget of $500 per annum • Learn from some of the best engineers and creatives, joining a diverse team • Become an owner, with shares (equity) in the company, if Heidi wins, we all win • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups • If you have an impact quickly, the opportunity to fast track your startup career!
Benefits
• Our health systems hurt everybody. Systems are log-jammed, clinicians’ lives degrade in quality, and patients churn through the meat-grinder. • This is neither a special nor interesting insight. • However, it means we’re solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential. • You’ll join a team that doesn’t celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won’t rest until we’ve exacted the change we’d like to see. We’re medicos, engineers, and designers who’ve felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver. • The bad news is it’s not an easy job - you will tear your hair out more than once. Modern technology company concepts don’t transpose unto healthcare easily. The lows are really low. • The good news is you will trust and admire everybody you work with, and rest easy knowing you’re doing THE defining work of your career. The highs are blindingly high. • Heidi will take care of you. We offer a generous $500 annual development budget and serious equity. • True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we don’t track hours or micromanage - you’re trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
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