gess - Admissions Officer
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Requirements
• Be the first point of contact for families and ensure that communication is in line with the school’s values, brand and standards • Ensure new families feel that the process is personalised to their child/ren and family’s needs • Prepare new families for the start of school including conducting orientation and checking that all required documents and information have been submitted • Ensure a rapid response to communication, including answers from other school departments • Help new families with other school services such as Bus, CCA, VIP, ENP and language programmes • Conduct new student orientation tours and meetings • ## Withdrawing students • Monitor withdrawal / termination form submissions • Update class lists and available spaces for the grade • Input leaving information into the database • Send out withdrawal letter to the family • Scan and archive the student’s paper file • Average application processing time (complete application to approval decision) – target 80% of applications are approved with 7 days per calendar year • New student enrolment targets as set by Director of Marketing and Admissions • Zero data entry errors or missing information / documents for new students by first day of school • Customer focused attitude and experience of face-to-face and email/phone customer service • Previous experience of working within the education sector preferred • Sales or education consulting experience • Degree in any subject • Strong organisational skills and the ability to manage tasks independently • Excellent communication and inter-personal skills; projecting a professional and courteous manner when representing the school • Cultural understanding and previous experience of working at an international organisation with stakeholders of different nationalities and cultural backgrounds • Proficient in spoken and written English • Working proficiency in an additional language would be a distinct advantage (German, Korean or Mandarin to communicate with parents and students) • Excellent computer skills (MS Word, Excel, Outlook, Database/CRM systems) • Able to work during school holidays • ## Problem Solving / Decision Making Level and Freedom • Problem solve to ensure applications are on track to be approved within the KPI deadline • Refund of enrolment fees
Responsibilities
• Answer the Admissions hotline in a professional manner • Monitor and respond to emails received in the shared [email protected] inbox • Maintain highly accurate enquiry records and record all information in all school systems and databases • Log all correspondence with the family (email, phone calls, notes and tasks) • Send out letter of offers and student contracts • Check new student records for data accuracy and follow up with the family for any missing information • Check that all new students have a valid immigration pass • Process Student’s Pass applications • Manage class lists and waiting lists and inform the Marketing and Admissions department of any grades that are full or almost full • Supervise entry tests • Review school fee payments, invoices and refund requests • Provide cover for the Admissions Team and help prospective families with enquiries during peak period or annual leave cover • ## School Tours and Open Houses • Assist with Open Houses and outside school events (school fairs)
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