deepgram - Pre-Sales Solutions Engineer - Europe

• Note: this is a remote role that is to be based out of one of the following countries: • United Kingdom • Deepgram is expanding globally and operating a follow-the-sun model. We are hiring a Pre-sales Solutions Engineer in EMEA to win complex technical evaluations, design clear solution paths, and drive repeatable adoption for strategic accounts. Our strategic Account Executives do not hand off their customers after the first sale, so you will partner long-term across discovery, POC, production launch, and expansion. You will focus on pre-sales, yet you will often step into post-sales style work when the stakes are high and continuity matters. • Lead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan. • Design, scope, and execute POCs that prove value. Define datasets, metrics, and timelines that land a clear technical win. • Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs. Show, do not tell. • Advise on architecture for accuracy, latency, scalability, and cost. Cover cloud, self-hosted, hybrid, and data residency needs. • Run security and compliance threads common in EMEA. Prepare crisp responses for GDPR, ISO 27001, SOC 2, and vendor risk reviews. • Triage and debug issues during evaluations. Collaborate with Product, Engineering, and Support to unblock customers quickly. • Create reusable assets that scale. Turn repeated requests into working samples, reference architectures, runbooks, and field guides. • Partner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed. • Enable the field. Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases. • REGIONAL EXPECTATIONS • Based in an EMEA time zone with strong overlap to customer business hours. • Excellent written and spoken English. Additional European languages are a strong plus. • Familiarity with procurement, InfoSec, and data privacy expectations across EMEA, including GDPR and data residency. • YOUR FIRST 90 DAYS • In the first weeks you will pick up low-risk customer tickets to learn our systems and support flow, then progress to pre-sales escalations tied to active opportunities and engagements driven by Account Executives or partners. • Ramp on Deepgram’s product surface area, platform APIs, SDKs, evaluation methodology, and security review materials. • Shadow strategic discovery and POC calls. • Triage and resolve low-risk tickets with a Solutions Architect or Support partner. Focus on reproductions, log and trace collection, SDK setup issues, and clear notes and handoffs. • Publish one internal field guide that clarifies a common EMEA pre-sales topic (for example data residency, telephony capture, or evaluation metrics). • Own two evaluations end to end with defined success criteria and timelines. • Serve as the named technical partner for one or two strategic AEs. Run weekly technical deal reviews and prepare objection handling packs. • Take point on higher signal tickets related to your evaluations, coordinating fast fixes with Product, Engineering, and Support. • Deliver one live demo that becomes a reusable asset for the region. Pair with a Solutions Architect on a production launch to learn handoffs and escalation paths. • Act as the primary pre-sales technical owner for several opportunities and expansions within strategic accounts. • Close at least one complex technical win with a measurable impact on revenue. • Lead one customer architecture workshop that documents a reference plan for production rollout or expansion. • Convert repeated ticket patterns into a runbook, sample, or accelerator and present a short readout on the impact. • Enjoy the mix of customer conversations and hands-on building. • Can move from whiteboard to working code and back without losing the thread. • Communicate clearly with executives and deeply with engineers. • Value speed with rigor and crisp documentation. • Like winning together across regions and functions.