packagex - Senior Forward Deployed Engineer (FDE)
Requirements
• Experience with logistics, supply chain, manufacturing, distribution, warehousing, or physical retail operations. • Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems. • Experience with AI, computer vision, workflow automation, robotics, IoT, or physical AI. • Founded a company, even if that didn’t work out. • Customer-facing with a hands-on, builder mentality. • Commercially curious and comfortable discussing business value. • Technical, structured, and operational. • Strong workflow and systems thinker. • Strong customer presence and relationship-building ability. • High ownership from problem discovery through customer decision. • Able to simplify, configure, and test complex workflows. • Comfortable being in the field with customers and in ambiguous environments. • Strong documentation discipline and a habit of asking thoughtful, clarifying questions. • Low ego, high ownership, proactive, and detail-oriented. • Strong bias towards winning a deal and getting customers live.
Responsibilities
• Develop and progress target accounts from prospecting and discovery through solutioning and close. • Develop relationships across operational, technical, and executive customer stakeholders. • Translate technical solutions into clear operational and business value. • Qualify, progress, and own enterprise opportunities through customer decision and commercial close. • Travel to customer sites for workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities. • Partner with GTM AI and leadership on account strategy, stakeholder mapping, follow-up, opportunity progression, and commercial process. • Configure workflows, rules, forms, logic, automations, and solution components. • Test workflows and troubleshoot configuration, workflow, data, integration, and operational issues. • Document workflow requirements, assumptions, dependencies, configuration logic, and implementation decisions. • Build repeatable workflow playbooks by industry and use case. • How This Role Works With Implementation & Value Realization Leadership • The Senior FDE owns technical solutioning, workflow configuration, customer relationships, and opportunity progression through commercial close. After close, Technical Implementation & Value Realization owns the implementation program, adoption, measurable value, renewal, and expansion. The FDE remains actively involved in workflow configuration, technical solution integrity, significant solution changes, and technically complex expansions. • These roles work closely together: the FDE ensures the solution is built correctly and helps win the business, while Implementation & Value Realization ensures it is deployed, adopted, and expanded successfully. • What Success Looks Like • Independently run operational and commercial discovery. • Build current- and target-state solution design. • Build and demonstrate working PackageX solutions. • Develop credibility with business and technical customer stakeholders. • Begin multithreading strategic accounts. • Identify and articulate customer value. • Progress assigned enterprise opportunities with clear next actions. • Run successful pilots and executive readouts. • Use GTM processes and AI tooling consistently. • Demonstrate growing commercial judgment and ownership. • Identify reusable workflows and platform patterns. • Ideal Background • 5–8 years in forward-deployed engineering, solutions engineering, technical sales, solutions architecture, or technology consulting. • Experience working directly with enterprise customers. • Experience configuring or implementing enterprise software platforms from sales discovery to solution design and go-live. • Experience owning substantive customer relationships, not only supporting another customer-facing lead. • Able to connect technical solutions to operational outcomes and business value. • Strong commercial aptitude and interest in owning qualification, executive engagement, opportunity progression, and closing. • Strong understanding of operational workflows, systems, data flows, integrations, and implementation dependencies. • Comfortable with APIs, integrations, configuration logic, and technical documentation. • Strong communication skills with both business and technical stakeholders. • Comfortable creating structure in fast-moving, ambiguous environments. • Strong curiosity about logistics, supply chain, and physical operations. • Ideal Background
Benefits
• Target base salary: $150,000–$175,000, depending on experience, qualifications, and location. • Performance-based bonus tied to qualified opportunity progression, workflow quality, successful pilots, customer value creation, and ARR/commercial outcomes. • Expected total compensation: $200,000–$250,000 OTE, based on achievement of commercial and sales performance outcomes. • The compensation package also includes a meaningful equity grant aligned with the company’s stage and the scope of the role. • What You’ll Own • Customer operational and workflow discovery. • Current-state and future-state workflow design. • PackageX workflow configuration and hands-on solution building. • Pilot setup, testing, and technical validation. • Technical and business value articulation. • Customer relationships, communication, and stakeholder engagement. • Enterprise opportunity ownership from discovery through pilot, commercial close, and implementation transition. • Technology partners identification and relationship management. • Competitive medical, dental, and vision insurance. • Paid time off and company holidays. • Remote or hybrid work flexibility, depending on location and business needs. • What You’ll Own
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