GOAT Group - Associate Director, Payments

• Execute a comprehensive global payments strategy aligned with business objectives and growth targets across all markets • Manage end-to-end payment operations, including processor relationships and gateway integrations • Collaborate with the fraud team on fraud prevention strategies, and compliance frameworks to ensure alignment across payment and risk functions • Lead strategic initiatives to optimize payment acceptance rates, reduce transaction costs, and improve customer payment experiences • Serve as subject matter expert and primary stakeholder for all payment-related product development and platform enhancements • Own commercial strategy and negotiations with payment processors, acquirers, and fintech partners to secure optimal terms, including pricing, routing strategy, and contract optimization • Drive payment innovation by evaluating and implementing emerging payment methods, technologies, and regional payment solutions such as real-time payments, stablecoins, BNPL/installments, and tokenization • Establish and monitor key performance metrics for payment operations, including authorization rates, conversion, settlement times, and cost efficiency • Own and optimize payments unit economics, including transaction costs, authorization rates, chargebacks, and take rate impact, partnering closely with Finance to drive margin improvement • Partner with Risk and Compliance teams to ensure adherence to PCI DSS, PSD2, and other regulatory requirements across jurisdictions • Provide strategic counsel to executive leadership on payment trends, competitive landscape, and business impact • Partner cross-functionally with Product, Engineering, Finance, and Business Development to align payments capabilities with platform strategy, optimize international fund flows, and advise leadership on industry trends and strategic partnerships • Develop and maintain comprehensive documentation of payment flows, vendor agreements, and operational procedures • Coordinate payment infrastructure planning to support scaling requirements and new market expansion • Drive AI-driven Innovation: Lead the evaluation and implementation of AI and machine learning technologies to automate payment operations, enhance predictive routing, and optimize liquidity management • We are looking for: • We are looking for: • Bachelor's degree in Finance, Business, Economics, Computer Science, or related field; MBA or advanced degree preferred • 12+ years of progressive experience in payments or 8+ years with an advanced degree, with at least 4 years in a senior strategic or leadership capacity • Deep expertise in payment processing systems, merchant acquiring, card networks, and alternative payment methods • Proven track record directing complex payment operations for high-volume e-commerce or marketplace platforms • Strong understanding of payment security standards (PCI-DSS, PSD2, SCA, SOX), fraud prevention methodologies, and risk management • Demonstrated ability to lead enterprise-wide initiatives and influence outcomes without direct authority • Experience negotiating and managing relationships with payment processors, acquirers, and financial institution partners • Solid grasp of international payment methods, cross-border transaction requirements, and regional compliance standards • Exceptional analytical skills with ability to translate complex payment data into actionable business insights • Technical fluency with payment APIs, webhooks, and integration architectures • Outstanding communication and stakeholder management capabilities across technical and non-technical audiences with the ability to influence at the C-suite level • Strategic thinking combined with hands-on execution mindset to drive initiatives from concept to completion • Technical Literacy: Familiarity with how AI/ML models are integrated into payment gateways and fraud engines to drive operational efficiency • Nice-to-Have: • Experience with multi-currency settlement and foreign exchange optimization • Knowledge of emerging payment technologies • Background in payments for luxury goods, authentication, or marketplace business models • Prior experience scaling payment operations through high-growth phases or international expansion • Direct experience overseeing the implementation of AI/ML solutions in a high-volume e-commerce or fintech environment • The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information. • $136,640 - $200,800 USD • GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. • GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. • Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. • Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. • The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. • GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. 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