Mitratech - Cash Application Specialist
Requirements
• 2–3+ years of experience in cash application or accounts receivable. • Salesforce and NetSuite experience preferred. • Strong attention to detail and analytical skills. • Excellent customer service orientation and interpersonal skills. • High proficiency or fluency in English (written and verbal). • Superior critical thinking, analytical, and problem-solving skills. • Familiarity with banking procedures and online payment systems. • Excellent communication and problem-solving abilities. • Experience with Microsoft Excel is required, with a preference for proficiency in VLOOKUP, pivot tables, and basic formulas. • Education: • Bachelor’s Degree in Finance, Accounting, or a business-related discipline preferred.
Responsibilities
• Process and post customer payments (checks, ACH, wire transfers, credit cards, Autopay). • Match payments to invoices and resolve discrepancies or unapplied cash. • Maintain accurate records of cash receipts and account adjustments. • Collaborate with collections, sales, and customer service teams to resolve payment issues. • Perform daily reconciliations and prepare reports on cash application activities. • Investigate and resolve short payments, misapplied funds, and deductions. • Assist with collections, chargebacks & disputes, and posting of virtual payments as needed • Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Revenue, Professional Services, and Customer Success teams.
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