heidihealth.com.au - Clinical Associate

London, United Kingdom, Hybrid$1.0M - $1.0M3w ago

In Office Junior EMEA Digital Health Mental Health Associate Customer Success Documentation

Requirements

• Early-career or recently practicing clinical professionals (medical, nursing, allied health, mental health). • Strong interest in healthtech, AI, and improving clinical workflows. • Clear, confident communicator with the ability to explain clinical concepts simply and practically. • Organised and reliable, able to manage multiple onboarding tasks and support requests. • Comfortable learning new tools and working in a fast-moving, ambiguous environment. • Proactive, curious, and motivated to make clinicians’ working lives easier. • Experience with AI tools, CRMs or customer support platforms is helpful but not required. Attitude, clinical insight, and willingness to learn matter most. • WHAT SUCCESS LOOKS LIKE • Clinicians feel confident using Heidi early in their journey. • Onboardings run smoothly with fewer workflow or documentation blockers. • Customer Success teams are able to self-serve common clinical and template questions. • Enablement materials and guidance improve continuously through real-world feedback. • WHAT DO WE BELIEVE IN? • Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. • Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. • Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. • Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. • Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. • Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Responsibilities

• IMPLEMENTATION & ONBOARDING SUPPORT • Support smooth onboarding of Heidi across new and existing customers, partnering closely with Customer Success Managers and Clinical Template Officers. • Contribute to rollout planning by supporting discovery sessions, gathering documentation examples, and clarifying clinician workflows. • Deliver and support training sessions for clinicians and operational staff, both live and asynchronously. • Provide hands-on support during go-lives and early usage, especially where clinician documentation requirements are the blocker. • CLINICAL WORKFLOW & MEDICAL KNOWLEDGE ENABLEMENT • Develop a strong understanding of Heidi and how clinicians use it across different specialties and care settings. • Translate real-world clinical workflows into best-practice guidance that helps clinicians embed Heidi into daily practice. • Act as a trusted clinical voice for users, answering questions and helping them understand how to get the best outcomes from Heidi. • TEMPLATES: DISCOVERY & SUPPORT • Support the template discovery process by collecting examples, understanding documentation needs, and clearly documenting requirements. • Triage incoming template-related questions and recommend the right next step (reuse, small edits, or escalation). • Make small, high-impact template adjustments (e.g. structure, phrasing, configuration guidance) to unblock onboarding and early adoption. • Maintain simple, scalable guidance (how-to notes, examples, do’s and don’ts) that enables Customer Success to self-serve common questions. • CONTINUOUS IMPROVEMENT & COLLABORATION • Capture and synthesise feedback from clinicians to improve onboarding playbooks, training materials, and template guidance. • Partner with Product, Support, and Engineering to share insights from the field and help improve workflows and tooling over time. • Contribute to evolving team processes that help Heidi scale implementation and clinical enablement.

Benefits

• Real product momentum. We’re not trying to generate interest, we’re channeling it. This is a rare chance to create a global impact as you immerse yourself in Australia’s fastest growing start-up. • Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create. • Unmatched impact. Play a pivotal role at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. • Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns. • Global reach. Help shape our international expansion as we bring Heidi to key international markets. • Growth and balance. Enjoy a personal development budget, dedicated wellness days, subsidised gym membership, and your birthday off to recharge. • Flexibility that works. A hybrid environment, with 3 days in the office. • HEIDI’S COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION