Abacus Insights - Technical Account Manager (Client Data Testing Focus)
Requirements
• Experience supporting complex healthcare, SaaS, or data-driven platforms. • Strong background in technical support, escalation management, and client-facing problem solving. • Experience leading or coordinating UAT or QA efforts. • Proficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks). • Clear, concise communication with technical and non-technical stakeholders. • Ability to manage multiple priorities in fast-paced client environments. • Bachelor’s degree in a relevant field or equivalent experience. • Off hours/weekend work may be required during testing cycles or critical production events. • Willingness to travel approximately 5–10% to client locations to build and sustain executive-level relationships. • Specific to Client Data Testing: • Scrum Master certification or equivalent experience working in agile/scrum delivery environments. • Experience leading a QA effort for cloud software, or similar experience. • What we would like to see, but not required • Experience with healthcare interoperability standards (FHIR, bulk data export, Patient Access API). • Familiarity with Snowflake, Databricks, or similar cloud data platforms. • Experience with test management or agile delivery tools (e.g., Jira, Azure DevOps). • Experience working with healthcare payer or Medicaid data sets. • Compensation: Compensation for this role is based on experience, skills, and location, and includes base salary plus eligibility for performance bonuses and equity grants.
Responsibilities
• Client Technical Outcomes • Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence. • Lead investigation and resolution of complex technical issues, including escalation management. • Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions. • Client Data Testing Leadership • Define and lead client UAT strategy, execution, and sign-off. • Coordinate testing activities across DataOps, QA, Engineering, and client teams. • Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria. • Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation). • Client Partnership & Advocacy • Build trusted working relationships with client technical and operational stakeholders. • Act as the voice of the customer, translating client needs and feedback into actionable internal insights. • Ensure clients understand and effectively use Abacus products to achieve business outcomes. • Cross-Functional Influence & Process Improvement • Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams. • Contribute to the evolution of support, testing, and delivery playbooks. • Identify opportunities to improve efficiency through standardization, automation, and tooling.
Benefits
• What you’ll get in return: • Unlimited paid time off – recharge when you need it • Work from anywhere – flexibility to fit your life • Comprehensive health coverage – multiple plan options to choose from • Equity for every employee – share in our success • Growth-focused environment – your development matters here • Monthly cell phone allowance – stay connected with ease #LI-SB1 #LI-Remote
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