HealthJoy - Senior Customer Success Manager

• Benefits experience required. Experience working directly as an HR team member and/or as a benefit consultant strongly preferred. • and/or • 7+ years of customer-facing account leadership or related experience demonstrating a high degree of skill in serving as a trusted advisor. • Strategic and results-oriented approach to partnering with customers at all levels of an organization (individual contributor through C-Suite) to achieve desired outcomes. • Demonstrated success managing customer retention and account growth within a book of business, or related experience negotiating contracts that would demonstrate proficiency managing commercial negotiations independently. • Highly collaborative and influential with your teammates and business partners across the organization to drive results and innovation. • Exceptional executive presence and ability to present complex or detailed information in a digestible and actionable manner. • Willingness to travel approximately 10-15% to support client book of business with the goal of 1 or more in-person visits per client per year, as well as at a minimum quarterly to Chicago headquarters for internal team meetings, and as needed. Total travel estimated at 15-20%.