DataGrail - IT & Business Systems Manager
Requirements
• Proven, senior-level experience independently owning a distributed, remote-first IT environment at a company DataGrail's size — spanning endpoints, identity, and business applications, with full accountability for the function rather than execution against someone else's roadmap. • A track record of operating with high autonomy — setting direction for the function, making judgment calls independently, and being trusted with minimal day-to-day oversight. • Hands-on experience administering MDM platforms (e.g., Kandji, Jamf, Hexnode) and Apple hardware and OS in an enterprise setting. • Strong understanding of identity and access management tools like Okta, and how they intersect with security and compliance requirements. • Experience building or maturing security and compliance controls, such as endpoint compliance or access reviews, ideally in support of a framework like ISO 27001. • Comfort executing on security initiatives you didn't design, including vulnerability remediation, tooling rollouts, access reviews — working effectively in support of another owner's strategy. • A track record of automating manual IT workflows through scripting or self-service tooling to reduce ticket volume and improve consistency. • Scripting experience in Python, and working with Claude Code and other AI tooling for building automation and self-service tools and supporting Security functions as needed. . • Experience managing IT vendor relationships and technology spend against a formal vendor management process. • Clear written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders. • ISO 27001 (or similar framework) certification, or direct experience supporting an ISO audit. • Prior IT experience in a regulated industry or another SaaS company handling sensitive data. • What Success Looks Like
Responsibilities
• Own IT and business systems operations for DataGrail's remote workforce, including endpoint management, identity, and the SaaS application footprint — provisioning and deprovisioning employee access across every tool, with an accurate inventory of renewals reviewed monthly. • Deliver hands-on technical support across the company, resolving issues at the desktop level and setting the standard for fast, first-call resolution. • Run onboarding and offboarding for the device and account lifecycle, delivering a smooth new-hire IT experience and a clean exit when people leave. • Partner with Security to build and maintain the access controls, endpoint policies, and audit trails required for ISO compliance. • Partner hands-on with DataGrail's security engineer, executing across day-to-day security workstreams such as tooling rollouts, and access reviews. • Build automation and self-service tooling that reduces manual ticket volume while preserving strong controls and visibility. • Administer DataGrail's Apple-based fleet end to end, from MDM policy to OS upgrades to hardware lifecycle. • Manage vendor relationships and DataGrail's SaaS vendor management process — onboarding and offboarding vendors and maintaining accurate records ensuring technology spend goes toward the right long-term solutions. • Partner proactively across functions — surfacing IT needs, aligning on priorities, and serving as a reliable, go-to point of contact for teams that depend on IT — building the systems and automation that make it easy for cross-functional partners to self-serve • Learn DataGrail's systems, tools, and team, and take ownership of IT helpdesk coverage so employees have reliable, first-call support again. • Independently own endpoint and access management, with foundational ISO-relevant controls in place, early automation and self-service initiatives underway, and functioning as an active hands-on execution partner to the security engineer. • Have positioned DataGrail for ISO audit readiness, with self-service systems in place that reduce manual ticket handling while strengthening the company's control and audit posture.
Benefits
• All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change. • $130,000—$175,000 USD
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