Vonage - Key Account Manager (API)
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Requirements
• 3+ years of B2B CPaaS, ideally in an account management or client growth role • Proven track record of meeting or exceeding revenue retention and expansion targets within a mid-market and enterprise segments • Ability to sell to both technical (developer, architect) and business (CX, Operations, Marketing) stakeholders • Familiarity with cloud communications, APIs is highly desirable • Excellent communication, negotiation, and presentation skills • Experience with Salesforce or similar CRM • Experience with outreach tools such as ZoomInfo • Self-starter with a collaborative mindset, comfortable working in a fast-moving, matrix organization • How you’ll benefit: • How you’ll benefit: • Legal & General Pension • Income Protection • Private Medical & Dental Insurance • Eligible for Free Eye Tests • Shopping Discounts • Optum Employee Assistance Programme • Unlimited Discretionary Time Off • Three Paid Volunteer Days a Year • There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. • There’s no perfect candidate. • To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Responsibilities
• Own and grow a portfolio of mid-market to enterprise accounts across the UK&I, driving net revenue retention and expansion ARR • Build strong, multi-threaded relationships with technical, commercial, and C-level stakeholders • Develop a deep understanding of each customer's business objectives and map Vonage's CPaaS solutions, including SMS, RCS, WhatsApp Messaging, Voice, Video, Verify, and network powered solutions to their needs • Lead commercial conversations including renewals, upsells, cross-sells, and contract negotiations • Work closely with Solutions Engineers and Customer Success to ensure seamless onboarding, adoption, and value realisation • Maintain accurate pipeline and forecast data in Salesforce, and provide regular reporting to leadership • Represent Vonage at customer meetings, industry events, and roundtables across the UK&I
Benefits
• We're looking for a commercially driven Account Manager to join our UK&I API sales team. You'll own a portfolio of existing accounts, building deep relationships and identifying opportunities to expand Vonage's CPaaS footprint from Communications and Messaging APIs to Network Powered Solutions such as silent authentication and anti-fraud API’s. • Account Manager • This is a growth role. You'll inherit a warm book of business and be expected to retain, expand, and delight customers while consistently exceeding revenue targets. Please note that this is a hybrid role, and we would require you to visit our office once per week. • Please note that this is a hybrid role, and we would require you to visit our office once per week.
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