Deel - Staff Product Operations Manager, FinTech
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Requirements
• Experience in fintech, payments, or financial infrastructure products is strongly preferred. • Solid analytical skills with a data-driven approach. • Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases. • Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements. • Ability to empathize with user problems, understand pain points, and effectively shape product decisions. • Strong stakeholder management and client-facing communication skills, with the ability to translate customer feedback into product improvements. • Strong multitasking skills with the ability to manage multiple priorities simultaneously in a fast-paced, high-intensity environment. • Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to execution. • General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage). • Proficiency with BI tools (Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills. • Prior experience in a fast-paced, product-driven tech company and payroll is a huge advantage.
Responsibilities
• Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience. • Collect, quantify, and prioritize product-related challenges for consideration by product and engineering teams in future development. • Work closely with client-facing teams and leverage insights from customer interactions and implementations to inform product improvements. • Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way. • Drive major company launches and global rollouts, ensuring successful product deployments. • Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements. • Identify root causes of issues and develop effective solutions to address them. • Design and implement complex operational systems and processes to optimize product operations. • Leverage AI and automation tools to improve operational efficiency, support data-driven decision-making, and enhance product workflows.
Benefits
• Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. • Some things you’ll enjoy • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including optional WeWork access • At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. • Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com http://deel.com and other acquired company emails like @payspace.com http://payspace.com and @paygroup.com http://paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page https://www.deel.com/careers. • Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. • Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link https://jobs.ashbyhq.com/Deel/form/accommodation-requests and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at [email protected]. • As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.
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