resend - Data Analyst, Trust & Safety

Remote - Ireland, United States - Europe *1mo ago

Remote Mid NA Data Analyst Reporting SQL Mode Looker Metabase

Requirements

• 3+ years in data or analytics roles (ideally in security, fraud, or trust and safety) • Fluent in SQL + data tooling (e.g. Looker, Mode, Metabase, BI) • Comfortable working with large event/data sets • Strong sense of measurement: you build metrics that drive decisions • Good communicator—can explain nuanced analytics to non-data folks • You thrive in ambiguity, can build frameworks out of thin air • Experience with estimation, sampling, statistical validation • Familiarity with prediction and classification models • Learn more about how we work in Trust and Safety: • https://resend.com/philosophy • Trust & Safety investment blog post • https://resend.com/handbook/success/what-is-our-philosophy-for-anti-abuse • https://resend.com/handbook/engineering/what-is-our-tech-stack

Responsibilities

• Root-cause investigations of unexpected events or spikes • Deeply understand and stay up to date on email abuse vectors and trends • Define, instrument, and monitor key metrics: time to detect, false-positive rate, coverage, enforcement latency • Build dashboards and reports for real-time and historical visibility into behavior and policy violations • Analyze signal effectiveness: precision, recall, drift, overlap, etc • Work with data engineering to shape data pipelines (ensuring data correctness, coverage, freshness) • Partner with engineering & ops to A/B test rule changes, evaluate trade-offs, and iterate