ifsnexusblack - Principal AI Tech Support Engineer (UK)
Requirements
• AI-First Problem Solver: You instinctively reach for AI solutions—Claude Code, Graph API scripts, or automation—whenever you spot repetitive work. • Automation-Minded Operator: You maximize efficiency, valuing hours saved by automation over tickets closed. • Strong negotiation skills for dealing with vendors and partners. • Exceptional written communication—you can independently run a migration plan and keep everyone aligned without needing constant oversight. • NICE TO HAVE (BUT NOT REQUIRED ON DAY ONE) • Experience with Azure (subscriptions, RBAC, billing) and AWS Organizations. • Familiarity with VPN, firewall, and DNS in customer environments. • Knowledge of ISO 27001 or SOC 2 controls and audit processes. • Incident response basics. • If you’re ready to harness automation and AI to transform IT support, we’d love to meet you.
Responsibilities
• Identity & Access • Design and manage Microsoft Entra ID at tenant scale, including SSO (SAML/OIDC), MFA, Conditional Access, SCIM provisioning, and full lifecycle automation. • Oversee cross-tenant identity mapping and B2B collaboration for acquired teams and partner organizations. • Manage secrets and credential rotation in 1Password Business and Azure Key Vault. • Routinely conduct access reviews and maintain audit logs. • Microsoft 365 & Collaboration • Administer the M365 environment: Exchange Online, SharePoint, OneDrive, Teams. • Lead cross-tenant migrations via Microsoft Migration Orchestrator and tools (ShareGate, AvePoint, BitTitan, Quest). • Maintain Slack and Notion at the Business/Enterprise tier. • SaaS Administration • Hold admin ownership of the SaaS estate: GitHub Enterprise, Figma Organization, HubSpot, Cursor, Claude Team/Enterprise, Coralogix, LangSmith, FullStory, Vanta, Vercel, Railway, Supabase, Clerk. • Evaluate and understand licence tiers, ensuring SSO, SCIM, and logging capabilities are ready before procurement. • Endpoints & Devices • Manage endpoint policy and MDM with Intune, Jamf, or Kandji (Mac). • Oversee device procurement, imaging, and BYOD policy. • Automation & Scripting • Develop PowerShell, Python, or TypeScript scripts to automate manual operations. • Integrate with Microsoft Graph API and various vendor APIs (Slack, Notion, GitHub, Figma). • Use Claude Code or equivalent tools to build migration scripts and internal automations as part of your standard workflow. • Apple Developer Account • Manage Apple Developer and App Store Connect (enrolment, D-U-N-S, certificates, provisioning, TestFlight, custom app distribution).
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