Twilio - Principal Software Engineer
Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • Systems Mastery: 7+ years architecting and operating high-scale cloud systems; expert in building resilient, distributed architectures. • AI and Polyglot Expert: Deep production experience in JS/TS and Python using AI-assisted development, setting the bar for modern, type-safe, and AI-integrated codebases. • API & DX Excellence: Proven mastery of RESTful design, setting the global standard for "best-in-class" Developer Experience. • Strategic Roadmap Influence: Ability to synthesize complex market friction into formal proposals that pivot engineering priorities. • Public Technical Voice: A recognized authority with a portfolio of high-impact open source, technical keynotes, or publications. • 0-to-1 Execution: A "Builder at Heart" capable of shipping the foundational JS/TS and Python reference code that inspires thousands. • Active in Cloud or AI open-source communities with documented projects, contributions, and thought leadership. • Desired: • AI/Agentic Experience: Documented implementation of LLMs, RAG, and agentic frameworks into production-ready developer tools. • Location • This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.
Responsibilities
• Design and deliver high-quality, solution-oriented code, including quickstart repos, “Hello World” POCs, and demos, that serve as inspiration and a model for builders to adopt. • Be the high-bandwidth bridge between the market and the roadmap. You’ll translate raw customer friction and "agentic" trends into actionable product strategy, ensuring we build what builders actually need. • Build brand trust and authority by delivering high-impact conference talks, producing technical deep-dives and blogs, and contributing to open source projects that demonstrate the product's value to the broader developer ecosystem. • Actively partner with PMs, GTM, and Engineering teams to provide actionable feedback on technical and product direction, user experience, pain points, and systemic challenges. Help assemble complex Twilio products into cohesive solution blueprints. • Translate complex technical concepts for diverse audiences including product managers, executives, non-technical stakeholders, and community members. • Work very closely with Solution Engineers, Developer Evangelists, and Customers to help them understand how to assemble Twilio products for agentic and non-agentic applications.
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 188,240.00 - 235,300.00 • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00 - $249,100.00 • Based in the San Francisco Bay area, California: $221,360.00 - 276,700.00. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. • The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. • Application deadline information • Applications for this role are intended to be accepted until June 3, 2026, but may change based on business • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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