Natera - Senior Salesforce Service Cloud Engineer

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience • 5+ years of hands-on Salesforce development experience with at least 3 years focused on Service Cloud • Current Salesforce certifications including Platform Developer I and Service Cloud Consultant (Platform Developer II preferred) • Proven experience in team leadership or technical mentoring roles • Strong expertise in Apex, Lightning Web Components, Visualforce, and SOQL/SOSL • Experience with Salesforce integration patterns, APIs, and middleware technologies • Knowledge of DevOps practices and tools (Git, Jenkins, CI/CD pipelines) • Excellent communication skills and ability to work effectively with cross-functional teams • Preferred • Advanced Salesforce certifications (Platform Developer II, Technical Architect, System Architect) • Experience with Salesforce MIAW, CTI, or other Salesforce Service Cloud products • Knowledge of web development technologies (JavaScript, HTML5, CSS3, React) • Experience with agile development methodologies and project management • Previous experience in customer service or contact center environments • Familiarity with enterprise integration platforms and data migration tools • KNOWLEDGE, SKILLS, AND ABILITIESTechnical Expertise • Technical Expertise • Deep understanding of Salesforce Service Cloud capabilities including case management, knowledge management, omni-channel, and service console • Advanced proficiency in Lightning Platform development including Lightning Web Components, Aura components, and Lightning App Builder • Strong command of Apex programming, triggers, batch processing, and asynchronous processing patterns • Expertise in declarative tools including Process Builder, Flow Builder, Workflow Rules, and Approval Processes • Knowledge of Salesforce security model, sharing rules, profiles, permission sets, and field-level security • Experience with data modeling, custom objects, relationships, and large data volume considerations • Integration and Architecture • Proven ability to design and implement complex system integrations using REST/SOAP APIs, callouts, and web services • Understanding of enterprise architecture patterns and best practices for scalable solutions • Experience with data migration strategies, ETL processes, and data quality management • Knowledge of middleware platforms and integration tools (MuleSoft, Dell Boomi, etc.) • Leadership and Communication • Strong leadership skills with experience managing technical teams and driving results • Excellent verbal and written communication skills with ability to explain technical concepts to non-technical stakeholders • Proven ability to mentor junior developers and facilitate knowledge transfer • Experience conducting technical interviews and building high-performing development teams • Strong analytical and problem-solving skills with attention to detail • Project Management • Project Management • Experience with agile development methodologies (Scrum, Kanban) and project management tools • Ability to estimate development efforts, manage project timelines, and coordinate deliverables • Strong organizational skills and ability to manage multiple priorities in fast-paced environments • Experience with change management and release management processes in enterprise environments • The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. • $125,000 - $156,300 USD • OUR OPPORTUNITY • OUR OPPORTUNITY • Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. • The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.