Decentraland - Players/Creators Support Specialist
Requirements
• Respond to questions and issues from the Decentraland's community of Players and Creators across different channels like Chat, Email and Social Media • Content moderation over the Social Media channels • Collaborate with Development teams on issue escalation and resolution • Suggest improvements to the Support's team Knowledge base and processes • Provide insight to the Support team's management on Players and Creators sentiment and feedback • Provide excellent service in accordance with the set KPIs and Support processes • Proactively engage with Players on the platform in an effort to increase Players retention • Familiarize yourself with Decentraland's platform, tools and documentation • 2 years of Support experience • Knowledge of Web 3 / Blockchain space • Fluent in English, both speaking and writing • Computer knowledge and troubleshooting skills • Excellent communicator • Work a fixed shift schedule from Sunday through Thursday, 4:00 PM – 1:00 AM (UTC) • 25 days PTO • Internet expense • Quarterly bonus • Budget for laptop/pc
Responsibilities
• Respond to questions and issues from the Decentraland's community of Players and Creators across different channels like Chat, Email and Social Media • Content moderation over the Social Media channels • Collaborate with Development teams on issue escalation and resolution • Suggest improvements to the Support's team Knowledge base and processes • Provide insight to the Support team's management on Players and Creators sentiment and feedback • Provide excellent service in accordance with the set KPIs and Support processes • Proactively engage with Players on the platform in an effort to increase Players retention • Familiarize yourself with Decentraland's platform, tools and documentation • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Benefits
• Internet expense • Quarterly bonus • Budget for laptop/pc
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