SonicWall - Software Dev Senior Engineer
Requirements
• 5+ years of experience in database scaling performance and reliability, connection pool optimization • 5+ years of experience in database HA design and failover strategies • 3+ years of hands-on Site Reliability Engineering experience, including ownership of SLOs and error budget management. • 4+ years of experience with Cloud Platforms, GCP CloudSQL required. • Experience with database capacity planning, load testing, and performance benchmarking at scale. • Experience managing other database systems — PostgreSQL, Redis, Etc . • CS Degree or equivalent experience. • Preferred: • Familiarity with Google SRE principles and the concepts outlined in the Google SRE Book • Understanding of the HTTP protocol and experience diagnosing distributed system latency issues. • Experience with instrumentation and management of automated deployments. • Experience resolving customer-facing production issues under time pressure. • Experience working with distributed, cross-functional teams • Experience in infrastructure as code (Terraform, AWS CDK) • Experience in scripting using Python, Shell, or a similar language. • Experience with orchestration technologies, including Kubernetes. • Understanding of networking, including routing, naming, security, network performance, and network failure modes. • Experience designing and operating observability stacks (e.g., Prometheus, Grafana, Datadog, OpenTelemetry, Jaeger, or equivalent). • Experience with incident management platforms and on-call tooling (e.g., PagerDuty, OpsGenie).
Responsibilities
• Lead on call response and triage – help design and lead the 24x7 response team for triage and rally engineering to address service degradation, facilitating process and communications along the way • Define, publish, and continuously refine Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) for all critical services, partnering with product and engineering leadership. • Own the error management practices, including monitoring and alerting, and surfacing notable errors to the development team • Lead the design and implementation of comprehensive observability platforms — metrics, structured logging, and distributed tracing — to ensure full visibility into production systems. • Drive toil reduction initiatives by identifying and automating repetitive, manual operational work, targeting measurable reduction in operational burden across teams. • Design and execute chaos engineering programs to proactively uncover reliability weaknesses in our infrastructure and services before they impact customers. • Lead blameless postmortem culture: facilitate incident retrospectives, extract systemic learnings, and track corrective action items to completion. • Build and improve on-call incident response processes, runbooks, and escalation paths; manage and optimize on-call rotation health to prevent burnout. • Collaborate with platform and application developers to bring new features and services into production using production-readiness reviews and launch checklists. • Champion reliability engineering best practices across the organization, embedding SRE principles into the software development lifecycle. • Mentor team members on SRE philosophy, technical decision-making, code reviews, and cloud engineering best practices. • Participate in roadmap planning, identify areas of improvement, and perform technology evaluation and selection.
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